Hello, I have created the website using the Ryden template and the wp bakery builder, but some users have reported complaints that on their tablets or cell phones it does not show the content of the web page, they say that the screen appears black and no let see nothing
Do you have any problems with apple devices?
Or what can I do to make it work well on all devices?
We did not have specific problems reported for Apple devices, any pages we should test? Maybe the home page (fullscreen slider)? Does it happen all the time, intermittently, etc?
The web page is https://22angeles.com/, users say that it does not load any content from the web page, it is not intermittent, it never shows them content.
we have tested an all of our ios devices available, phones, tables , macs both chrome and safari but we could not reproduce the problem.
The home page is a WebGL slider. WebGL is a bit of resource and processing power intensive - it may cause problems on devices with less processing power
Are you aware of any other page causing this kind of problem? or just the home page
Hello, I have created the website using the Ryden template and the wp bakery builder, but some users have reported complaints that on their tablets or cell phones it does not show the content of the web page, they say that the screen appears black and no let see nothing
Do you have any problems with apple devices?
Or what can I do to make it work well on all devices?
Hi,
We did not have specific problems reported for Apple devices, any pages we should test? Maybe the home page (fullscreen slider)? Does it happen all the time, intermittently, etc?
Thank you.
Clapat Support
Review Envato Item Support Policy
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The web page is https://22angeles.com/, users say that it does not load any content from the web page, it is not intermittent, it never shows them content.
The reports are mainly on Apple Tablets.
Hi there, thanks for the link I escalated your ticket to our web designer
Thank you.
Clapat Support
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Hello,
we have tested an all of our ios devices available, phones, tables , macs both chrome and safari but we could not reproduce the problem.
The home page is a WebGL slider. WebGL is a bit of resource and processing power intensive - it may cause problems on devices with less processing power
Are you aware of any other page causing this kind of problem? or just the home page
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio