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  Public Ticket #3007790
cellphone and desktop zooms in
Closed

Comments

  • Mohammad started the conversation

    Hi,

    I have uploaded multiple images on the home page using the liquify homepage theme however on both desktop and cellphone the images are zooming in or cutting out details on the edges etc. despite size adjustments made multiple times. Please provide me with instructions on how to disable/prevent my images from cutting out or zooming in after uploading (help with disabling this zooming in or cutting out feature on the theme). (Please provide urgent support as I have a presentation due in a few days)


    A link of a video explaining the issues

    https://www.loom.com/share/e88bffcb0ed647f8a5c264e24e3d622a

    Thank you 

  •  1,973
    Support replied

    Hello Mohammad,

    I think what you are referring to is the effect of cropping of fullscreen images while preserving their original aspect ratio and this article visually explains it better:

    https://clapat.ticksy.com/article/7379

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Mohammad replied

    Do you think you can provide me an image size and aspect ratio that will prevent the images from cropping out both on desktop as well as cellphone ?

    Thank you 

  • Mohammad replied

    It seems that the original theme also did not take aspect ratio and size into account as images have been cropped on desktop view makes me wonder if the website is not responsive or there is another issues as well as cellphones is why there is a confusion with image displays. Please provide solution as soon as possible.


    Please find attached original theme image views on cell and desktop

  •  1,973
    Support replied

    Hi, we replied to your other ticket, closing this one.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy