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  Public Ticket #2957805
video and home
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Comments

  • Amar Marrero Pietsch started the conversation

    I dont know why the video slider home isnt working for me, i embed a vimeo.com video and it doesnt seem to be working 

  •  1,823
    Support replied

    Hi there, try using a youtube link instead of vimeo

    if the problem still persists send us wp admin access in a private comment so we can have a look

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •   Amar Marrero Pietsch replied privately
  •   Amar Marrero Pietsch replied privately
  •  1,823
    Support replied

    Hi,

    first of all you can change the type of the home section (top section in the one pager) in Appearance -> theme options

    https://prnt.sc/26dwfa5

    By selecting 'Full Screen Video Background' you are able to paste the youtube video URL there

    To hide the video overlay grid you can specify

    #home .pattern {
        background: none;
    }


    to hide the white button you can specify

    #home-center .newave-button {
        display: none;
    }

    in customizer -> additional CSS


    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •   Amar Marrero Pietsch replied privately
  •   Amar Marrero Pietsch replied privately
  •  1,823
    Support replied

    Hi there,

    I'm trying to respond your ticket here (company policy does not allow video chats or messenger or other means of communications with our clients):

    Can you add a logo or text on top of the video header ?

    You can add text elements on top of the video header if you like: a text slider, bulleted words and/or a button with a link

    https://prnt.sc/26erhxt

    you can configure those in Appearance -> Theme options -> Home options

    Why is the "revista" page right below the home page, but the "noticias" one isnt, where or what is the criteria to show a page below home or not, and where to edit that, because i cant seem to find it anywhere

    The Main Menu (Appearance -> Menus) dictates which pages are included in the one page and in which order

    for a section to appear in the one page you need to add it in the Main Menu to the position you want to appear

    then in page-section options you must set 'This page is a section' to Yes and set the section type

    why is there a black background that i cant seem to find anywhere in this "revista" page, its there from editing the social page from the demo.

    See above. This page section is configured a parallax section. The parallax section requires an image background which in this case is a placeholder image coming from our demo site

    https://prnt.sc/26ervuc

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •   Amar Marrero Pietsch replied privately
  •   Amar Marrero Pietsch replied privately
  •   Support replied privately
  •   Amar Marrero Pietsch replied privately
  •   Amar Marrero Pietsch replied privately
  •  1,823
    Support replied

    Hello,

    Minimize/colapse the other page-section types options panel and you will be able to see the parallax section options

    if the problem still persists plz send us wp admin access and the name of the page-section in question

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • tainakaritz replied

    I don't know how to put a movie on a home like a sample site, can you tell me?  I'm Japanese I'm not good at English

  • tainakaritz replied

    I can't use it at all, and there are some extra displays.  I spend only money and it's wasted and I'm mentally killed.  Can I request a refund?

  •  1,823
    Support replied

    Can you create a private new ticket and provide wp admin access? This ticket has been created by someone else.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy