Hello Clapat! I have been working a little bit in one of your templates, and everything is working fine, besides one major thing, the Open here button that becomes "click and hold" doesn't lead me anywhere when I press on it, it just starts to load but nothing happens.. do you know the issue? Also, I am struggling to change the video loop to my own video but no luck there either..
This support forum is dedicated only to WordPress themes and we lack the expertise to help you with HTML templates. You may get a faster answer if you post your question to the template's comments dashboard.
Hello Clapat! I have been working a little bit in one of your templates, and everything is working fine, besides one major thing, the Open here button that becomes "click and hold" doesn't lead me anywhere when I press on it, it just starts to load but nothing happens.. do you know the issue? Also, I am struggling to change the video loop to my own video but no luck there either..
Hello Markus,
Plz contact the author directly regarding the HTML template you bought.
https://themeforest.net/user/clapat
This support forum is dedicated only to WordPress themes and we lack the expertise to help you with HTML templates. You may get a faster answer if you post your question to the template's comments dashboard.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Yes, I understand, but when I copy in the code when I want to submit a ticket it only says that
and now I have bought the wordpress version just to contact Clapat, but then I get the same message.
Hello Markus,
that's fine, plz open a new ticket with WordPress theme purchase code with the original problem explained and provide wp admin access, if possible.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy