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  Public Ticket #2835273
Canela theme
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Comments

  •  1
    TMMTRISON started the conversation

    Hi,

    First thanks for the work. However, it's not my first wordpress and normally, all the pictures and widgets (ajax) are installed when I upload it the theme. I don't have the ajax button effects, the menu typo is differnt not images exemple...It seems empty. Could you help me ? It's the first time I have this issue on a Wordpress template bought on Envato ? Thanks 

  •  1,973
    Support replied

    Hello,

    what you need is actually importing demo data (to give you a snapshot of our live demo site you can start customizing). If you provide wp admin access in a private comment we can do it for you free of charge.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  1
    TMMTRISON replied

    Hi, 

    Thanks for your very qick answer !! I would love some of your help for sure, but I am working on local. When I bought some theme, all the exemples (menu, images) where installed which is much more easy to adapt. By any chance, is it not possible to have Canela (zio) like it shows on Envato ? I am trying to look for a plan B...but it's the first time, I deal with this situation.

    Thanks

  •  1,973
    Support replied

    The steps are described here, in the documentation:

    http://clapat.ro/themes/canela/documentation/getting-started.html

    However, if you have the site online we can do it on your behalf

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  1
    TMMTRISON replied

    Hi,

    I do have still some issue with the landing pages.

     Could you tell more on how to put a background image on the landing pages (showcase)?

     The portfolio has each pictures like in your demo but it doesn't come on the landing page (Home). I attached pictures to be more clear. 

    Could you tell me what to do ? 

    Thanks.

    Marie

  •  1,973
    Support replied

    Hi,

    I you import demo data, try replacing ALL hero demo images with images coming from your own domain - on some sites the webgl will complain about images coming from a different domain due to a enforced CORS policy.

    So for ALL portfolio items, no exception.


    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  1
    TMMTRISON replied

    Yes, that would be perfect but I did import your Data and the images didn't load on the landing page... What do you recommand me to do ?


    Thanks

  •  1,973
    Support replied

    Hi,

    try replacing ALL hero demo images with images coming from your own domain / media library

    you can do this in portfolio item's options

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  1
    TMMTRISON replied

    Thanks for your quick response but it's what I did ; I didn't change some of your example and I did on 1 and 2 but the problem is that pictures doesn't come on the "home" only when you click.

    I was wandering if there is a button for that to do so ?

  •  1,973
    Support replied

    Hi,

    if you go to admin -> portfolio

    https://prnt.sc/1hn9afb

    you will see a list of all  portfolio items

    Go and edit each of them and in the options replace the hero image with an image coming from media libray:

    https://prnt.sc/1hn9wzg

    If it still does not work you need to send us wp admin access to your online installation

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy