I cannot upload the zip file for the template kit, while I get those messages:
{
"error": {
"context": "uploadTemplateKitZipFile",
"code": "zip_failure",
"message": "Please upload a valid Template Kit zip file",
"data": []
}
}
Unable to upload "themeforest-TI4Ci2Gv-grenada-creative-ajax-portfolio-showcase-slider-template" because it is a folder or a package (like an application bundle or RTFD document). Please attach a Zip file containing the folder or package instead.
Please help me out. I already tried next steps on this page but it does not work:
https://help.market.envato.com/hc/en-us/articles/360038112932-How-to-use-the-Template-Kit-Import-plugin-from-Envato-to-Install-Elementor-Template-Kits
I did buy theme + template kit, but it is not working well... Please help me out while I paid for services which should work properly!
the HTML template is not a WordPress theme, so it does not work with WordPress.
If on the other hand you buy the WordPress theme send us wp admin access in a private comment or ticket so we can install demo data (if you want) and make sure everything is configured properly.
I have sent you my WP admin 14 hours ago... please let me know when the problem is solved! Both are purchases, theme and template. I would like to get my website done ASAP, but cannot go any further without the solution.
I cannot upload the zip file for the template kit, while I get those messages:
{ "error": { "context": "uploadTemplateKitZipFile", "code": "zip_failure", "message": "Please upload a valid Template Kit zip file", "data": [] } } Unable to upload "themeforest-TI4Ci2Gv-grenada-creative-ajax-portfolio-showcase-slider-template" because it is a folder or a package (like an application bundle or RTFD document). Please attach a Zip file containing the folder or package instead. Please help me out. I already tried next steps on this page but it does not work: https://help.market.envato.com/hc/en-us/articles/360038112932-How-to-use-the-Template-Kit-Import-plugin-from-Envato-to-Install-Elementor-Template-Kits
I did buy theme + template kit, but it is not working well... Please help me out while I paid for services which should work properly!
Did you buy the WordPress version
https://themeforest.net/item/grenada-creative-ajax-portfolio-showcase-slider-theme/22712618
or the HTML template
https://themeforest.net/item/grenada-creative-ajax-portfolio-showcase-slider-template/22576532
the HTML template is not a WordPress theme, so it does not work with WordPress.
If on the other hand you buy the WordPress theme send us wp admin access in a private comment or ticket so we can install demo data (if you want) and make sure everything is configured properly.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Dear,
I have sent you my WP admin 14 hours ago... please let me know when the problem is solved!
Both are purchases, theme and template. I would like to get my website done ASAP, but cannot go any further without the solution.
Kind regards,
Mahmut
Hello, i imported the demo content, have a look
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy