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  Public Ticket #2821325
Contact number colour isn't correct on mobile site
Closed

Comments

  •  9
    Christopher Boswell started the conversation

    Hi, would be so grateful for any help from anyone or the developer (did send the developer a private ticket, but no reply).

    On the contact form (black theme), every time I update the contact number it appears white on the desktop website, but on a mobile its black and you can't read it.

    Page: http://cjboswell.com/contact/

    I've tried add a new block for this contact and still the same problem (looks good on a desktop, but mobile are black numbers).

    Thanks :-)

  •  1,973
    Support replied

    Dear Christopher

    I will escalate your ticket to our web designer since I don't have an iphone handy. We appreciate your patience.

    Thank you.

    Clapat Support

    https://www.clapat.com/

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  •  9
    Christopher Boswell replied

    Hi, I have attached a screen grab of the problem.

    it’s strange if I add 3 to 4 numbers it appears white but if I add more the mobile site numbers turn black.


    please see attached file.

  •  1,973
    Support replied

    Hi Christopher,

    Could it be this problem?

    https://stackoverflow.com/questions/3736807/how-do-i-remove-the-blue-styling-of-telephone-numbers-on-iphone-ios

    In this case you need to edit header.php and add this meta tag

    <meta name="format-detection" content="telephone=no">

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  9
    Christopher Boswell replied

    Hi, Thank you for your reply.

    I'm sorry I'm not a Wordpress expert and currently the HTML I have is:

    [contact_box icon="fa fa-phone fa-2x" title="Phone" extra_class_name=""]07949299626[/contact_box]

    Also your Envato theme template mobile contact number appear fine on my iPhone in white?

    Do I need to edit this for it to work?

    Would be really grateful for you help.

  •  1,973
    Support replied

    No, this is in header.php - one of the theme's files - if you provide wp admin access I can edit the file and then you can test it (once again, I don't have an iphone handy right now)

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

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  •  1,973
    Support replied

    Hello, so I included the line we have been discussing about:

    https://prnt.sc/19zo9e5

    plz test and let us know

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  9
    Christopher Boswell replied

    Amazing all working thank you for your excellent customer support. Thank you

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