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  Public Ticket #273723
Stuck on load screen in IE
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  • William started the conversation

    I am having an issue in IE8 & IE10 where the site hangs on the load screen. Can you help clear this up? Site loads fine under chrome, safari, firefox, opera.

  •  1,974
    Support replied

    Works fine on my IE10, IE8 is not supported.

    Is it perhaps something related with your browser configuration? you can use F12 to see what 's holding the site to load.

    http://msdn.microsoft.com/en-ca/library/ie/gg58953...

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • William replied

    I was able to dump the errors:

    Webpage error details

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)

    Timestamp: Mon, 1 Sep 2014 14:23:45 UTC

    Message: Expected identifier, string or number

    Line: 214

    Char: 5

    Code: 0

    URI: http://spartanconsulting.org/wp-content/themes/newave-theme/js/appear.js?ver=3.9.2

    Message: Expected identifier, string or number

    Line: 19

    Char: 13

    Code: 0

    URI: http://spartanconsulting.org/wp-content/themes/newave-theme/js/scripts.js?ver=3.9.2

  • William replied

    This appears to be happening in Windows 8, IE10 in compatibility mode. 

    Additionally, if not using compatibility mode, none of the icons that utilize the  FontAwesome font appear in their respective buttons. (In the services section for example)

  • William replied

    These are the errors showing from Win8 IE10 not in compatibility mode:

  • William replied

    2 days w/o a response? should I open another ticket?

  •  1,974
    Support replied

    It looks like a pb with font files. Similar issue:

    http://stackoverflow.com/questions/5065362/ie9-blo...

    Can't really figure out from the error logs what's the pb, have you disabled the loader in theme options and see if the website loads correctly?


    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy