Comments Peter started the conversationJanuary 11, 2021 at 4:08pmFolks,since a few days we have issues with our website on Firefox browser. All other browsers (Safari, Chrome) are working fine, but Firefox sometimes shows the page, more often not. Any ideas on this? 1,823Support repliedJanuary 11, 2021 at 4:16pmHi PeterJust to verify: are you running WordPress 5.6 and Newave 2.7?Thank you. Clapat Support https://www.clapat.com/ Review Envato Item Support PolicyPeter repliedJanuary 11, 2021 at 4:17pmHi,I'm on Wordpress 5.6 and Newave 2.6Peter repliedJanuary 12, 2021 at 7:41amGood morning,could you please send me Version 2.7? 1,823Support repliedJanuary 13, 2021 at 8:41amGood morning, The latest version of the theme is available for download from envato. You can remove the theme in the WP dashboard and install the new version.The content and options are not erased between upgrades. Backup your theme before to be on the safe side. If you did custom work and modified the theme files, you have the merge the changes. I can attach it here to the ticket if it's a must however we recommend going through the normal process of upgrading.Thank you. Clapat Support https://www.clapat.com/ Review Envato Item Support PolicyPeter repliedJanuary 13, 2021 at 12:33pmHi,thanks, I made the upgrade, but the issues with Firefox still remain.Peter 1,823Support repliedJanuary 14, 2021 at 5:00pmHi Peter, just to let you know, we are looking into itThank you. Clapat Support https://www.clapat.com/ Review Envato Item Support Policy Support replied privately Peter replied privately Support replied privately Peter replied privately Support replied privately Peter replied privately Support replied privatelyPeter repliedJanuary 25, 2021 at 6:45amFolks,excellent, the page now works fine again! Thank you so much.RegardsPeter 1,823Support repliedJanuary 25, 2021 at 6:47amOk Peter, glad to hear that!Thank you. Clapat Support https://www.clapat.com/ Review Envato Item Support Policy Sign in to reply ...
Folks,
since a few days we have issues with our website on Firefox browser. All other browsers (Safari, Chrome) are working fine, but Firefox sometimes shows the page, more often not. Any ideas on this?
Hi Peter
Just to verify: are you running WordPress 5.6 and Newave 2.7?
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hi,
I'm on Wordpress 5.6 and Newave 2.6
Good morning,
could you please send me Version 2.7?
Good morning,
The latest version of the theme is available for download from envato.
You can remove the theme in the WP dashboard and install the new version.The content and options are not erased between upgrades.
Backup your theme before to be on the safe side.
If you did custom work and modified the theme files, you have the merge the changes.
I can attach it here to the ticket if it's a must however we recommend going through the normal process of upgrading.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hi,
thanks, I made the upgrade, but the issues with Firefox still remain.
Peter
Hi Peter, just to let you know, we are looking into it
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Folks,
excellent, the page now works fine again! Thank you so much.
Regards
Peter
Ok Peter, glad to hear that!
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy