Hello. I'm a beginner, but thanks to your wonderful theme, I created my own homepage that I was satisfied with. Currently, there are two problems, both of which occur only in the browser Safari for iPhone.
First, when you click the Showcase Slider top page to see the content, not all the images are displayed. If you turn off Ajax and jump from the top page to the content page without effects, all images will be displayed correctly.
The second is the blog page. If you go to the blog contents from the Blog list page and return to the Blog list, the Blog list page will not be displayed.
first, do you have any plugins (other then the ones recommended by the theme) that's causing this behavior. Second is it possible to send us a clip showing the course of actions to reproduce the problem?
Thank you for your reply. It is pointed out that it is a plug-in problem, but I think it is different. I've already tried turning off all the plug-ins (without Canela plug-in), but the problem didn't go away. I tried it again today, but it still didn't work.
Since we don't have admin access and you have ajax turned off, if you can send us wp admin access in a private comment or turn the ajax until we test it ourselves.
Hello Shotaro, thanks we tested on iphone both on chrome and safari but we couldn't reproduce the problem - what can it be the issue. Try refreshing the content in your browser, it may be a cache related behavior. I attached the print screens from the phone.
Thank you for your reply. As a result of the investigation, it was found that the above problem occurs when using an older version of iOS13 on iPhone6s and iPhone7. But I gave up all of it , and I decided to turn it off Ajax
Hello. I'm a beginner, but thanks to your wonderful theme, I created my own homepage that I was satisfied with. Currently, there are two problems, both of which occur only in the browser Safari for iPhone.
First, when you click the Showcase Slider top page to see the content, not all the images are displayed. If you turn off Ajax and jump from the top page to the content page without effects, all images will be displayed correctly.
The second is the blog page. If you go to the blog contents from the Blog list page and return to the Blog list, the Blog list page will not be displayed.
Both problem only happens on Safari for iPhone.
Would you please advise me about something?
Shotaro
Hello Shotaro,
first, do you have any plugins (other then the ones recommended by the theme) that's causing this behavior. Second is it possible to send us a clip showing the course of actions to reproduce the problem?
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Thank you for your reply.
It is pointed out that it is a plug-in problem, but I think it is different. I've already tried turning off all the plug-ins (without Canela plug-in), but the problem didn't go away. I tried it again today, but it still didn't work.
I will attach a video when a problem occurs.
Since we don't have admin access and you have ajax turned off, if you can send us wp admin access in a private comment or turn the ajax until we test it ourselves.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Thank you for your reply.
Now I turned on Ajax. Please try again.
Thank you!
Hello Shotaro, thanks we tested on iphone both on chrome and safari but we couldn't reproduce the problem - what can it be the issue. Try refreshing the content in your browser, it may be a cache related behavior. I attached the print screens from the phone.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Thank you for your reply.
As a result of the investigation, it was found that the above problem occurs when using an older version of iOS13 on iPhone6s and iPhone7. But I gave up all of it , and I decided to turn it off Ajax
Ok Shotaro, if there is anything else, plz open a new ticket
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy