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  Public Ticket #2621953
WP Bakery won't install
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Comments

  • jefferson started the conversation

    WP Bakery won't install, and I can't adjust my front page, banner, etc. Can you help? 

  • jefferson replied

    I have another question. How can I change this blank white space "Blog" on the top of my page into something prettier?

  •  1,974
    Support replied

    Hi there,

    Do/did you have WPBakery installed on your site? if yes plz try ro remove the plugin first. If it does not appear in the plugins list try to remove it manually with FTP from the /wp-content/plugins/ folder

    Regarding your second question what kind of front page you have in Settings -> Reading?

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • jefferson replied

    The Page is listed as a Post page, but I fear the problem is the Bakery thing. 

    I don't know how to get to FTP to delete files in WordPress. I do it all via GoDaddy. Can you give me a hint of how to delete the directory. WP says it's installed, but I haven't been able to find it. 

    http://blog.jeffersongraham.com

  •  1,974
    Support replied

    Right, but do you see the WPBakery plugin in the installed plugins list?

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • jefferson replied

    Here it is. 

  •   Support replied privately
  • graphicmuse replied

    I'm helping Jefferson...WP Bakery isn't installed. It keeps failing to install saying that the folder already exists. I've delete it and it still fails. This is a staging server on GoDaddy.com

  •  1,974
    Support replied

    I'm wondering if WPBakery multilanguage I see in Jefferson's screenshot is the same as the original WPBakery. I suspect not, although it may use the same folder name to store the files.

    Current WPBakery version is 6.4.2

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • graphicmuse replied

    So how do I get it to install? He is on a GoDaddy managed account, but I can see the files.

  •  1,974
    Support replied

    You must delete the files (the js_composer folder) use FTP or a file explorer otherwise the plugin installation will keep failing

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy