Hello Mark,

Try the following:

Disable the hero section in the about page options and then in customizer -> general settings make sure you have 'Display Page Title When Hero Section Is Disabled' unchecked

We don't custom work at the present time we are small team and we are quite busy with releases and support however the preloader is defined in header.php

<?php if( satelite_get_theme_options('clapat_satelite_enable_preloader') ){ ?>
<!-- Preloader -->
        <div class="preloader-wrap">
            <div class="outer">
<div class="inner">
                    <div class="percentage" id="precent"></div>
                    <div class="trackbar">
                        <div class="loadbar"></div>
                    </div>
<?php if( satelite_get_theme_options('clapat_satelite_bknd_music_url') && satelite_get_theme_options('clapat_satelite_bknd_music_preloader_caption') ){ ?>
                    <div class="headphones"></div>
                    <div class="headphones-text"><?php echo wp_kses_post( satelite_get_theme_options('clapat_satelite_bknd_music_preloader_caption') ); ?></div>
<?php } ?>
                </div>
            </div>
        </div>
        <!--/Preloader -->
  <?php } ?>

and the animation effects in /js/scripts.js

// Percentage Increment Animation
var PercentageID = $("#precent"),
start = 0,
end = 100,
durataion = time + 400;
animateValue(PercentageID, start, end, durataion);