1. Where do I add the attached image of person working computer to replace the video link to YouTube, so I will have a header image on mobile? As you can see by attached mobile screen shot, it is a mess without an image as the video does not work on mobile.
2. Also, I added ?rel=0 to the video URL in hopes that it will stop associated videos from playing at end but it did not. Please see below and et me know how to fix.
3. Finally, I wanted to add a 7th bullet word and it is not letting me. It adds the number 7 on the backend but when i click on it to edit it, it shoots me up to the top of the page.
Thank you for your time and assistance. It is very appreciated.
I was hoping that you could please fix the video on the site header which is not working? I replied privately with your login. TY and I hope your 2021 is off to a greta start. Shane
First of all i had to replace jquery.mbytplayer with the latest version (that's the jquery library for playing ytoube videos). However now I'm getting an error
video ID:: uVcdOmHMJOw?rel=0: The video doesn't exist or The owner does not allow it to be played in embedded players
Can you verify. On the other hand, this video we've been using in our demo works fine:
so it is obvious to me that: the jquery video library needs to be upgraded to the latest to run on WordPress 5.6 but this version does not allow the type of private video you have.
I am more than happy to take your suggestions. I am just not sure what you would like for me to do. Please just let me know what I should do. Should I make the video public? It seems odd there is not another way to make it work. TY! SS
Thank you so much for the reply. Unfortunately when you replied previously you were very unclear as to what you wanted me to do. Thank you for the clarification. As I said, I did not want to make the video public. And I was asking for another way to make this work without making a header video public on my YouTube. The video is now public.
try to get to the bottom of this: the error received from youtube while attempting to play the video is
The owner of the requested video does not allow it to be played in embedded players.
but I am not sure which of the video settings, you as owner, have to modify in order for the youtube video to work in the embedded players (the video does not play in Newave in its native player, it's the YTPlayer that plays it)
Is it 'Allow Embedding'? can you try that? - see the first reply in
Same thing. I'm literally scratching my head trying to figure out between the video from our demo (we don't own it) and yours... are there any restrictions in its settings??
I would prefer not to "try" another video on my live site in the middle of a Friday. Why would there be a digital copyright when i purchased the video? Did you try the other video I sent you? TY SS
Hi there! I have a few questions on this theme.
1. Where do I add the attached image of person working computer to replace the video link to YouTube, so I will have a header image on mobile? As you can see by attached mobile screen shot, it is a mess without an image as the video does not work on mobile.
2. Also, I added ?rel=0 to the video URL in hopes that it will stop associated videos from playing at end but it did not. Please see below and et me know how to fix.
3. Finally, I wanted to add a 7th bullet word and it is not letting me. It adds the number 7 on the backend but when i click on it to edit it, it shoots me up to the top of the page.
Thank you for your time and assistance. It is very appreciated.
Hello Shane,
1. I think this has been solved my your other tickets.
2 & 3 : is it possible to provide wp admin access (in a private comment)?
Thank you.
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Just to let you know, we are processing your ticket today.
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Hello Shane,
1. mobile alignment : I've added
@media only screen and (max-width: 1024px){
.service-item.text-right .fa-stack {
margin-right: 16px;
}
}
in customizer -> additional CSS
2. I've added the seventh bullet word, you just need to add the text
3.not a problem plz send us the image url of the client, name and the testimonial text (and the position in the testimonial slider, last?)
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TY!!!!!!!
I was hoping that you could please fix the video on the site header which is not working? I replied privately with your login. TY and I hope your 2021 is off to a greta start. Shane
Hi Shane, we are going to process your ticket today.
Thank you.
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Hello Shane
First of all i had to replace jquery.mbytplayer with the latest version (that's the jquery library for playing ytoube videos). However now I'm getting an error
video ID:: uVcdOmHMJOw?rel=0: The video doesn't exist or The owner does not allow it to be played in embedded players
Can you verify. On the other hand, this video we've been using in our demo works fine:
Thank you.
Clapat Support
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Are you going to be able to fix this soon? TY! SS
Hello,
When I tried last time the video from our demo was working. So I tried again
https://prnt.sc/wmg7tp
and it works
https://prnt.sc/wmg875
Now, if I replace it with your video I get this error in the browser console:
https://prnt.sc/wmg9tn
so it is obvious to me that: the jquery video library needs to be upgraded to the latest to run on WordPress 5.6 but this version does not allow the type of private video you have.
Thank you.
Clapat Support
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I am more than happy to take your suggestions. I am just not sure what you would like for me to do. Please just let me know what I should do. Should I make the video public? It seems odd there is not another way to make it work. TY! SS
PLEASE LMK WHAT I SHOULD DO SO I CAN FIX THIS ISSUE. THANK YOU VERY MUCH. SS
Yes, can you make the video public? as I explained earlier in my comments
Thank you.
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Thank you so much for the reply. Unfortunately when you replied previously you were very unclear as to what you wanted me to do. Thank you for the clarification. As I said, I did not want to make the video public. And I was asking for another way to make this work without making a header video public on my YouTube. The video is now public.
Not a problem, however - still no luck?
Thank you.
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Hi,
try to get to the bottom of this: the error received from youtube while attempting to play the video is
The owner of the requested video does not allow it to be played in embedded players.
but I am not sure which of the video settings, you as owner, have to modify in order for the youtube video to work in the embedded players (the video does not play in Newave in its native player, it's the YTPlayer that plays it)
Is it 'Allow Embedding'? can you try that? - see the first reply in
https://support.google.com/youtube/thread/14107387?hl=en
Thank you.
Clapat Support
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Okay to try it now. I have enabled embedding. TY!
Same thing. I'm literally scratching my head trying to figure out between the video from our demo (we don't own it) and yours... are there any restrictions in its settings??
Thank you.
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I would prefer not to "try" another video on my live site in the middle of a Friday. Why would there be a digital copyright when i purchased the video? Did you try the other video I sent you? TY SS
And I actually bought the video from Shutterstock.
Ok the last one works
https://prnt.sc/wp57of
Plz check
Thank you.
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