"video size" (#2588555) / ClaPat Studio

1
cristina crippa started the conversation
November 2, 2020 at 4:04pm
hello!
I have a problem with the cropping of the cover video in creative carousel. It's normal? the previews of the posts resut disharmonics...i attach some screenshot to better understand..thanks
1,973
Support replied
November 3, 2020 at 10:09am
Hi Cristina,
plz add the following in customizer -> additional CSS:
.item .hero-video-wrapper, .swiper-slide .hero-video-wrapper {
position: absolute;
box-sizing: border-box;
min-width: 100%;
min-height: 100%;
width: 100%;
height: auto;
background-size: cover;
padding: 0;
overflow: hidden !important;
opacity: 1;
top: 0;
z-index: 120;
pointer-events: none;
}

Thank you.

Clapat Support

https://www.clapat.com/

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1
cristina crippa replied
November 9, 2020 at 1:55pm
hi! nothing seems to change...
1,973
Support replied
November 9, 2020 at 2:19pm
Hello,
have you hard refreshed the page (Ctrl+F5)?
Thank you.

Clapat Support

https://www.clapat.com/

Review Envato Item Support Policy
1
cristina crippa replied
November 11, 2020 at 12:25pm
yes, of course
and cash cleared
1,973
Support replied
November 16, 2020 at 3:56pm
Dear Cristina,
We believe that the original video size is too big and we recommend having the video up to 1024px width
Thank you.

Clapat Support

https://www.clapat.com/

Review Envato Item Support Policy