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  Public Ticket #2587722
iOS glitch - Tapping Menu Freezes Entire Site - Only on Showcase Page
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Comments

  • Xavier started the conversation

    Hello. Your team have be SO helpful with this build and I can't thank you all enough. We're just about to launch, but there's a new issue that has surfaced.

    I could include a video if you need, but the issue is very easy to replicate if you have an iphone or ipad. I personally use an android phone so this never happened to me.

    When at the home page, which is a showcase page, if you touch the menu dots, the entire page freezes and becomes unresponsive. Impossible to click anything. This is not the case on any of the portfolio pages or about us / contact pages. The issue is only the one showcase page, which is our home page.

    Note: I had installed a script to hide the nav on scroll down... I thought that might be the problem, so I disabled it. However the issue persists independent of that script being on or off. I can't imagine it's any of my css mods, and I haven't added any other special scripts.

    I've replicated the issue on multiple iphones and ipads, in chrome and safari. The Munio demo does not do this. I am hoping someone from your team can log into my install and find the culprit. 

    My life is in your hands... Thank you!

  •   Xavier replied privately
  •  1,802
    Support replied

    In the testing process we disabled several plugins plz reactivate them. The fix we did was in customizer -> additional CSS

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Xavier replied

    Thank you! You fixed it. However, now an old fix has been undone.

    On mobile, the longer titles are aligning left in the showcase / home page. This problem persists once the project is opened. The titles should be centered, no matter the length. This problem existed earlier but was solved by a snippet of css in an earlier ticket with a clapat technician, but after this latest intervention that fix seems to have broken. 

    The titles need to be centered on mobile no matter their length. Can you please go back in and solve this? We are post-launch at this point and this glitch is really irritating my client. I really appreciate your ongoing help.

  •   Xavier replied privately
  • Xavier replied

    Going on day 5 that I'm waiting for a response here, guys... I started another thread in case this one has accidentally been marked resolved. Still need this one last issue, described in my last post, resolved asap!

  •  1,802
    Support replied

    Thanks Xavier I escalated your ticket to our web designer.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  1,802
    Support replied

    Hello Xavier,

    we replied to your other ticket - so we can close this one.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy