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  Public Ticket #2575717
showcase video background problem on iPad Safari
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Comments

  • Jacqueline Bauer started the conversation

    Hi,

    there is a problem of the background video in the showcase pages on the Safari iPad. Actually there should be a placeholder image been shown (because Safari doesn´t support video autoplay). So it´s just gray.

    I've checked the video link of mp4 & webm - everything works fine. Also checked it on the chrome browser of the same iPad and it shows me the right picture instead of the video, but not in Safari: it´s gray / empty. Also your demo version has the same problem not showing the image for the video ("Hosted video") in Safari.


    iOS is the newest 14.0.1 / iPad Air 2

    Can you check it? And tell me how to solve it? Thank you very much.

  •  1,974
    Support replied

    Please provide us your website url.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Jacqueline Bauer replied

    Sure, it´s https://www.aca-3d.com  at "Gulfstream 650" section.

  •  1,974
    Support replied

    Hi,

    Please add this in Custom CSS:

    @media only screen and (max-width: 1024px) {

    .video .section-image {
        display: block;
    }

    }


    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Jacqueline Bauer replied

    Great. It works. Thank you.