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  Public Ticket #2561381
Installation failed
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  • Willem started the conversation

    Hello, 

    When I try to install the template to my WP site I get the following error when uploading the zip file: 

    The link you followed has expired.

    Please try again.

    What am I doing wrong?

    Kind regards, Willem 

  •  1,974
    Support replied

    Hello Willem,

    First of all, make sure you install the theme archive (which is smaller in size) and not the main archive - which contains among others documentation and demo data

    Second, the problem may be related with the max upload file size

    https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-link-you-followed-has-expired-error-in-wordpress/

    Third if you send us wp admin access we can give it a try and we can also install and configure the demo data (if you indicate which one of our demos you prefer)

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

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