Comments carla started the conversationAugust 30, 2020 at 9:46pmHas someone else trouble opening the website from an android phone? 1,810Support repliedAugust 31, 2020 at 3:59pmHi Carla We asked for wp admin access so we can have a look in the backend it does happen on your site but not on our demo siteThank you. Clapat Support https://www.clapat.com/ Review Envato Item Support Policycarla repliedSeptember 3, 2020 at 8:03amdo you need my Login information? 1,810Support repliedSeptember 3, 2020 at 8:41amYes, wp admin login URL, admin username and password in a private comment.Thank you. Clapat Support https://www.clapat.com/ Review Envato Item Support Policy carla replied privatelycarla repliedSeptember 7, 2020 at 1:46pmhey,could you fix the problem? 1,810Support repliedSeptember 7, 2020 at 3:17pmHi Carla,I could reproduce it but honestly I don't know what 's causing the error - i tried to disable several plugins to no avail. Needless to say it does not happen in our demoif you disable ajax transitions in customizer -> geenral settings it works fineThank you. Clapat Support https://www.clapat.com/ Review Envato Item Support Policy carla replied privatelycarla repliedSeptember 9, 2020 at 1:32pmok we quit the Ajax, though we did like it. But it works now! Thank you. Maybe when you find out what it is you could come back at us? :) 1,810Support repliedSeptember 10, 2020 at 6:17amHi Carla,Of course and we would recommend resetting your site to a fresh WP install, although it's a bit radical.Thank you. Clapat Support https://www.clapat.com/ Review Envato Item Support Policy Sign in to reply ...
Has someone else trouble opening the website from an android phone?
Hi Carla
We asked for wp admin access so we can have a look in the backend it does happen on your site but not on our demo site
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
do you need my Login information?
Yes, wp admin login URL, admin username and password in a private comment.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
hey,
could you fix the problem?
Hi Carla,
I could reproduce it but honestly I don't know what 's causing the error - i tried to disable several plugins to no avail. Needless to say it does not happen in our demo
if you disable ajax transitions in customizer -> geenral settings it works fine
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
ok we quit the Ajax, though we did like it. But it works now! Thank you. Maybe when you find out what it is you could come back at us? :)
Hi Carla,
Of course and we would recommend resetting your site to a fresh WP install, although it's a bit radical.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy