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  Public Ticket #2471497
I Can't see the video on phone
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Comments

  • Jack_17_mk started the conversation

    I upload the mp4 and the webm version of the video but I can't see on the phone

  •  2
    Denys Palumbo replied

    me too, just a black area.

  •  1,973
    Support replied

    Hi

    It is not recommended, as a general practice, having videos autoplaying on mobile (and taking in consideration different data mobile plans and different networks streaming speeds). Also, the problem with ios devices is they interpret the HTML 5 videos as videos without player so they will embed it it in a popup player. You should provide a poster image (hero image) for mobile in video portfolio options.

    However, to enable video on mobile try the following:

    1. add

    @media only screen and (max-width: 1024px){      .hero-video-wrapper {         display: block;         visibility: visible;      }

    }

    in customizer -> additional CSS

    2. open/js.scripts.js and remove the following lines:

    var viewportWidth = $(window).width(); if (viewportWidth < 1024) {      $('.hero-video-wrapper').remove();   }

    hard refresh the page (Ctrl+F5) when you are done.

    3.  go to showcase-page.php and change the following line

    <video loop muted class="bgvid">

    to

    <video loop muted playsinline class="bgvid">

    same thing for /sections/hero_image_section.php

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Jack_17_mk replied

    Perfect