Love the theme but i'm getting a bug with the portfolio. Sometimes when i click on a thumbnail the page scroll down, a white space appears but nothing loads. I need to click on the thumbnails 2 or more times until it finally load the content. I've already tried replacing the jquery.bxslider.min.js file with the newest one and putting the permalink in the default mode but the problem persist.
ps: At the moment the site is in a temporary folder so i can get everything right, all the content in., When a install wordpress in the main domain link will I be able to keep everything as it is just using the export/import plugin?
Some more info. I just found out that even though there is just a white space, if click on the white space where the video should've appeared I can hear the sound of the video playing, so apparently it is there, but no image and no text is shown, it's like the white color is over it
basically the same as thing used on the templates you guys provided that was:
[vimeo id="28676005" width="600" height="350"]
[one_third last="no" text_align="text-align-left"][small_title header_text="The Challenge"]Donec sed nunc risus, ac vehicula turpis. Duis fringilla fringilla lorem, at ultricies tortor elementum sed. [/small_title][/one_third]
[one_third last="no" text_align="text-align-left"][small_title header_text="The Solution"]Donec sed nunc risus, ac vehicula turpis. Duis fringilla fringilla lorem, at ultricies tortor elementum sed. [/small_title][/one_third]
[one_third last="yes" text_align="text-align-left"][small_title header_text="The Result"]Donec sed nunc risus, ac vehicula turpis. Duis fringilla fringilla lorem, at ultricies tortor elementum sed. [/small_title][/one_third]
[visit_project url="http://vimeo.com/28676005" button_name="Veja no vimeo"]
Not yet, i'll try it but it's also happening with the image slider.
I've tried this theme with basically the same content in another host form another company of another client of mine, and so far it seems to be working. Could the problem be with my current web host that may not support/work well with some aspect of the theme? The site is currentely hosted is Yahoo Small Business
Yes, I see nothing wrong with the content, most likely it's a hosting issues, we had several clients with similar problem and changing the hosting solved it.
I was starting to believe it was the host too. When a i tested in another host it worked for me and my client just told me it worked for him too. We are going to a new host now.
Thanks a lot for your help, great theme and great support
Keep us up to date on how you go with the new host. I have similar issue with photos loading so I put in a black slide via css with an apology that replaces the white screen. When a gallery does not load the apology screen flickers every few seconds. This is because the images are playing in the background still, just with the white screen I could not see that happening.
It MAY be the solution to the pb, trouble is that nothing is shown via browser console, most likely if there is an error, it's written in the server logs
I've finally finished changing host, the initial problem of nothing loading after clicking the portfolio thumbnail seems (so far) to be over, but now there is a new problem. I'm not exactly sure if the problem began after i installed the recent update for the theme ( I received an email from Theme Forest about an update to this theme) but now the portfolio area is flickering every couple of seconds, only the thumbnails (and sometimes the video) doesn't flicker, everything else in the portfolio does.
Your site does not even load. It tries to so not sure if that is due to the update. My site load speed has gone from between 3-5 seconds on average to 20-30 seconds load speed since I installed the latest update a couple of days ago so hopefully I still have the last download to reinstall.
May be unrelated but i'll let you know my findings.
On a side note I did solve the gallery loading issue you originally posted about on my site by posting the following code shared by Leanne Romak into my custom css
Really?? Ok that's weird! My brother and some of my friends were able to see it a few days ago, i'm gonna asked them to test it again now, but I've cleared my cache and it still loads
Love the theme but i'm getting a bug with the portfolio. Sometimes when i click on a thumbnail the page scroll down, a white space appears but nothing loads. I need to click on the thumbnails 2 or more times until it finally load the content. I've already tried replacing the jquery.bxslider.min.js file with the newest one and putting the permalink in the default mode but the problem persist.
ps: At the moment the site is in a temporary folder so i can get everything right, all the content in., When a install wordpress in the main domain link will I be able to keep everything as it is just using the export/import plugin?
Thanks in advance,
Marcio
Some more info. I just found out that even though there is just a white space, if click on the white space where the video should've appeared I can hear the sound of the video playing, so apparently it is there, but no image and no text is shown, it's like the white color is over it
Hi Marcio,
there is a strange way the video is embedded in portfolio content, check the screen attached the html embedded (??)
Does it happen for portfolio items with image sliders as well?
Thanks
Thank you.
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Yes, it also happens with images using the slider. Only the ones using the pop-up option work normally
For video I've been using the following:
[vimeo id="39434279" width="600" height="350"]
<h4>Title</h4>
<span style="color: #71767a;">Description.</span>
and sometimes i add
[visit_project url="http://vimeo.com/74968046" button_name="Button"]
or
[one_half last="no" text_align="text-align-left"][visit_project url="http://vimeo.com/39104573" button_name="Button 1][/one_half]
[one_half last="yes" text_align="text-align-left"][visit_project url="http://vimeo.com/39088579" button_name="Button 2"][/one_half]
basically the same as thing used on the templates you guys provided that was:
[vimeo id="28676005" width="600" height="350"]
[one_third last="no" text_align="text-align-left"][small_title header_text="The Challenge"]Donec sed nunc risus, ac vehicula turpis. Duis fringilla fringilla lorem, at ultricies tortor elementum sed. [/small_title][/one_third]
[one_third last="no" text_align="text-align-left"][small_title header_text="The Solution"]Donec sed nunc risus, ac vehicula turpis. Duis fringilla fringilla lorem, at ultricies tortor elementum sed. [/small_title][/one_third]
[one_third last="yes" text_align="text-align-left"][small_title header_text="The Result"]Donec sed nunc risus, ac vehicula turpis. Duis fringilla fringilla lorem, at ultricies tortor elementum sed. [/small_title][/one_third]
[visit_project url="http://vimeo.com/28676005" button_name="Veja no vimeo"]
Hi this is strange, have you tried using the Vimeo embedded code instead of shortcode?
If you still encounter problems, send us the WP admin credentials to have a look
Thanks
Thank you.
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Not yet, i'll try it but it's also happening with the image slider.
I've tried this theme with basically the same content in another host form another company of another client of mine, and so far it seems to be working. Could the problem be with my current web host that may not support/work well with some aspect of the theme? The site is currentely hosted is Yahoo Small Business
Hi Marcio,
Yes, I see nothing wrong with the content, most likely it's a hosting issues, we had several clients with similar problem and changing the hosting solved it.
:(
Thanks
Thank you.
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I was starting to believe it was the host too. When a i tested in another host it worked for me and my client just told me it worked for him too. We are going to a new host now.
Thanks a lot for your help, great theme and great support
Keep us up to date on how you go with the new host. I have similar issue with photos loading so I put in a black slide via css with an apology that replaces the white screen. When a gallery does not load the apology screen flickers every few seconds. This is because the images are playing in the background still, just with the white screen I could not see that happening.
It MAY be the solution to the pb, trouble is that nothing is shown via browser console, most likely if there is an error, it's written in the server logs
Thank you.
Clapat Support
Review Envato Item Support Policy
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https://www.clapat.com/
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https://www.tiktok.com/@clapatstudio
I've finally finished changing host, the initial problem of nothing loading after clicking the portfolio thumbnail seems (so far) to be over, but now there is a new problem. I'm not exactly sure if the problem began after i installed the recent update for the theme ( I received an email from Theme Forest about an update to this theme) but now the portfolio area is flickering every couple of seconds, only the thumbnails (and sometimes the video) doesn't flicker, everything else in the portfolio does.
The site can now be accessed by the URL www.multiphocus.com
Your site does not even load. It tries to so not sure if that is due to the update. My site load speed has gone from between 3-5 seconds on average to 20-30 seconds load speed since I installed the latest update a couple of days ago so hopefully I still have the last download to reinstall.
May be unrelated but i'll let you know my findings.
On a side note I did solve the gallery loading issue you originally posted about on my site by posting the following code shared by Leanne Romak into my custom css
.element_fade_in { opacity: 1; position: relative; padding-left: 0px; right: 0px; }
Hope that is helpful.
I've tried that just to see if would fix flickering problem too but it didn't.
Don't know why my site didn't load for you, maybe because the DNS change was very recent, could you try again?
http://www.multiphocus.com/
I attached two images showing what happens when it flickers
Also, the flickering only seems to happen on Chrome, on Firefox and IE I haven't seen it flickering so far
Still not loading in any browser for me. You are probably seeing the site because it is cached on your system. Just a blank white screen with nothing.
Really?? Ok that's weird! My brother and some of my friends were able to see it a few days ago, i'm gonna asked them to test it again now, but I've cleared my cache and it still loads
Still waiting on a position from the support team regarding the flickering problem in Chrome
Hi, no flickering in my browser try changing the text transition from vertical to fade in your home section settings.
Thanks
Thank you.
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I have the same issue with my portfolio. Changing hosting isn't really an option?
Hi, as indicated in Chris' comment check this ticket as well:
http://clapat.ticksy.com/ticket/226317
for a workaround
Thanks
Thank you.
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It just redirects me to you landing page?
Ok, made the ticket public :) Plz try again, let me know
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Thank you for your help. I have rectified the issue on your guidance.
Also to Leanne and Chris. :)
Thank you.
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