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  Public Ticket #2431715
missing the style.css
Closed

Comments

  • Mqondisi started the conversation
    June 7, 2020 at 2:12pm

    Hi,

    I purchased my theme and tried to install it in my WP dashboard and i keep receiving a failed to install message below:

    "Unpacking the package…

    Installing the theme…

    The package could not be installed. The theme is missing the style.css stylesheet.

    Theme installation failed."

    Please advise.

  •  1,812
    Support replied
    June 7, 2020 at 4:38pm

    Hello,

     make sure you install the wordress theme zip file and not the entire main archive

    if you can provide wp admin access in a private comment we can install the theme for you and install also demo data to have a snapshot of our live demo site.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

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  •  1,812
    Support replied
    June 10, 2020 at 1:28am

    Ok, all done

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •   Mqondisi replied privately