In the contact page, after submitting the message in the contact form the page layout gets misconfigured. I am not sure if this has to do with the compatibility between sites. In safari the page does this and in internet explorer the page goes blank after
Hello! It only happens after submitting the message in the contact form. The contact form disappears and the end of the page also gets a lot of empty space. I attached prints of these parts of the page so you can easily see what is happening.
In the contact page, after submitting the message in the contact form the page layout gets misconfigured. I am not sure if this has to do with the compatibility between sites. In safari the page does this and in internet explorer the page goes blank after
Hello Beatriz
I tested your site in Edge, Firefox and Chrome and I don't get the blank page or a layout misconfiguration.
Unfortunately we cannot guarantee that the theme is working on IE 11 and we do not advertise it as such.
So is it happening when you directly to that page or when you load it through the menu?
Thank you.
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Hello! It only happens after submitting the message in the contact form. The contact form disappears and the end of the page also gets a lot of empty space. I attached prints of these parts of the page so you can easily see what is happening.
Hi Beatriz,
ok, and just to confirm: this happens only on Safari, correct? Because I tried on chrome firefox & edge
if yes I need to test the contact page on multiple ios devices.
Thank you.
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yes! I am using safari
Have you seen the issue?
Hi Beatriz I would need to forward this ticket to our web designer.
Thank you.
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Hello Beatriz,
we get an error message while trying to send the message
Ocorreu um erro ao tentar enviar a sua mensagem. Por favor, tente de novo mais tarde
Can you plz check?
Also we tested on our live demo site and it works fine
is it possible to remove the map after the contact form and try again? Or move it above it.
Thank you.
Clapat Support
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