Okay
  Public Ticket #2383852
Can not make it work properly
Closed

Comments

  • mistressangela started the conversation

    Hi there,

    SOrry for my broken English. Can Someoneplease explain how exactly I cofigure the Navigation Menu.
    I mean the ScrollingMenu that in the demo has following elements: SNEAKERS/EVEREST/RESTROOM...

    In my case, in that menu I can only see only Element, the blog. I can change the NAME of that element, but I can not add more elements to that Navigation Menu. And I can not configure the background for each different option, like in the demo.

    How EXACTLY y do that?

    Best Regards

    A.

  •  1,809
    Support replied

    Hello,

    I can see that now you have several portfolio items in place problem solved?

    It’ pretty simple actually, you create the portfolio items, assign images to them and they will be then displayed automatically in showcase, carousel or creative portfolio grids. The content itself from regular pages and individual portfolio items is edited with Gutenberg – the built in WordPress editor.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • mistressangela replied

    Well Yes and No.
    Now I can see the Portfolio items... Thats right....but there is one thing I can not do.

    In the demo, if you click, for example SNEAKERS, and then you scroll down, you can see that the background photo of the potfolio element makes the animation... Fine. After that you see a little text ("We starb to grav... with passion") and after that a second foto WITH A SHOE.
    Wel,l in the demo, that second  picture with a shoe has an animation aswell.

    I can not do that... In my case, it ONLY the portfolio element background has that kind of animation .

    I have tried with a "Hero" block, with several Blocks, trying to add a second photo on a portfolio element with that animation... But I do not find the right way to do it.
    All the fotos I put there looks... just in a normal way.


  •  1,809
    Support replied

    Hello, ok

    the second image is a normal image block that is included in a Hervin container

    https://prnt.sc/s98pqs

    the hervin container has 'full' in Additional Classes

    the image block has 'has-parallax has-animation'

    these two classes produce the effect you are looking for

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • mistressangela replied

    Ok. Got it. Thank you.

    I have one more question... And I think this is the last question I have... Besides of that, everything seems to work more or less ok.

    I have noticed some problems with the pre-load Process. It works, but it doesnt work properly.
    There are some characteristic that doesnt look ok. Then you reload the page again and they look fine.

    Im afraid that has something to do with the Ajax thing. I have traid all combinations, with Ajax, no Ajax, with preload, without preload... but something doesnt work properly.

    When I click over the portfolio point, some elements doesnt look right, for example: button centered or not.
    Some of then not... And other things like that.
    Everything get solved when I reload the site again.



  •  1,809
    Support replied

    I see, if you can wp admin access in a private comment so we can inspect the backend? also plz indicate the name of the portfolio item with problems and the specific elements that don't work properly

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • mistressangela replied

    There are a lot of examples I could show you.

    Two of them.
    FIRST ONE
    -Go to my website
    -Go to the Firts Portfolio Item (MISTRES ANGELA), click on it.
    -Scroll down until you see 2 grey buttons (Blog de Misstress Angela & Relatos y experiencias etc)
    -This two buttons are supposed to be centered. They are not.
    -Reload the page https://mistressangela.es/haupt/inicio/ ... U see? Now they are centered.

    SECOND ONE

    Same as first one but with the Portfolio Item "Galería fotográfica".
    The fotos are supposed to be in a carrousel, all of them.
    Reload the page.
    Now they are in a carrusel.

    It happens the same with a lot of things... these are only two examples.


    Ill send you wp-admin right now.

  • mistressangela replied

    Mmm. How I send you the login data?
    I do not see any MP option here....

  •   mistressangela replied privately
  •   Support replied privately
  • mistressangela replied

    Sorry. Please. Try again....

  •   mistressangela replied privately
  •   mistressangela replied privately
  •   Support replied privately
  •  1,809
    Support replied

    Hi there,

    the whole issue revolves around the CoBlocks plugin and the AJAX page transitions that can be set on / off in customizer -> generals settings

    Ajax page transitions will load the target page content container within the original page. Since the target page is not loaded normally the <head> and <body> elements will stay the same.

    Since a lot of plugins are using javascript initialisation in the head (or the footer) of the page they don't get called in the target page.

    The solution we found is to put all the extra inits in ajaxSuccess event handler as you can see in the child theme we provide in main archive for WPBakery users (I attach it here for your convenience, childscript.js file)

    So if you know what function to call from the plugin API you can add it there.


    In general we recommend for AJAX page transitions using our shortcodes and the standard Gutenberg blocks. 


    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •   mistressangela replied privately
  •   mistressangela replied privately
  •   mistressangela replied privately
  •   mistressangela replied privately
  • mistressangela replied

    So... I have been trying several ways to solve this, without a result.


    I would really appreciate a more detailed explanation on how to make another foto slider to work. The one of Co-Blocks or another one...
    I know there is an issue with the ajax thing that can be solved calling some functions somewhere... but, could you give me a better explanation on how to do this?

  •  1,809
    Support replied

    Hello,

    I don't want to confuse you so I will try to clarify as best as I can:

    1. You CAN use CoBlocks or any other plugin except that you may need to disable AJAX page transitions in customizer -> general settings. Ajax page transitions makes navigation very smooth without reloading the target page.

    2. the child theme I provided is for WPBakery - it's an example how we succeeded making it work with AJAX (at least some parts of it)

     3. if you want to keep AJAX I recommend to stick to clean, simple AJAX friendly content as much as possible: standard gutenberg blocks, our normal image slider, carousel slider, image popup or image collage elements.

    Plz let me know if you have any other questions

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •   mistressangela replied privately
  • mistressangela replied

    Another issue i just discovered....

    I though there was no problem with the Google Fonts Plugin... But there is. I was wrong.

    Some of the blocks are Google font blocks... do not preload as well.

    Look. I like this Theme... But this theme is completely a failure, and complely useless, if you can not activate common things like fonts or carrousel. Everyone who use WP can change font and put high quality carrousels.

    I see most of the tickets tell more or less the same thing and goes the same direction.

    If I can not solve this two easy issues soon, I do not want to use this theme anymore.

    Im not asking for something strange or very sofisticated.
    Im asking for something everybody should be interested in... I think. A decent carrousel and fonts.

    Thanks in advance for your pacience and understanding.


  •  1,809
    Support replied

    Hi,

    we would like to offer you a refund - It looks like you need a different functionality? No problem here if you do.

    https://themeforest.net/refund_requests/new

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • mistressangela replied

    Ok.
    If I do not become a proper answer of the Support Team today, Ill request a refund TODAY.

    24 hours without an answer of the Support Team is unacceptable...

    A.

  • mistressangela replied

    I have tried... but, look... No answer at all. I do not understand Companys who do not care about losing clients.
    Refund requested.
    Thank you very much.