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  Public Ticket #233801
Issue with Slider on Portfolio and Quotes
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Comments

  • Tim started the conversation

    Hello ClaPat,

    We are having an issue with your Newave theme.

    First: The slider used for the portfolio is not functioning as expected.

    When you click on a portfolio item for the first time, it expands the area for the slider, but the slider doesn't show up all the time. Sometimes you have to click one on the portfolio item a second time.

    Second: When the slider has more than 2 images, the slider begins skipping images, and racing by, and jumping by. You can see an example of this clicking the second portfolio square under "Our Work"

    I did try to edit the scripts.js file to trouble shoot the issue, the config under jQuery('.project-slider').bxSlider does not seem to be working. I set auto:false, and pause:7500, but it had no effect on the slider, as it still auto-rotated and speed by at around 1500.

    Third: When using the quotes under the "In Their Words" section, whenever you click on a quote bubble, beside the first one, it always ends up at the same quote.

    Please advise on how to fix these issues.

    Thanks

  • Tim replied

    ClaPat,

    I was able to resolve the issue with the slider by updating the bxslider.js file. Just as an FYI - we purchased this theme from Enova April 1st, and it was version 1.2.1 and we still did not receive the updated bxslider.js file.

    However -- we are still having the following issue:

    When you click on a portfolio item for the first time, it expands the area for the slider, but the slider doesn't show up all the time. Sometimes you have to click one on the portfolio item a second time.

  •  1,974
    Support replied

    Hi Tim,

    we upgraded the bxslider in newave 1.3

    Regarding the other issue several of our clients have reported it and we are working to improve the expander.

    The difficulty is that it happens only on a few hosts and randomly, best is to optimize the images for web and , as a workaround, to use portfolio galleries (popup) external or external with full slider.

    Apologize for the inconvenience.

    Thanks 

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Tim replied

    Thanks Clapat,

    It seems that Envato is still distributing 1.2.1 - as that is what we got when we made the purchase on April 1st. Where can we go to get 1.3?

    Also, I am taking over for another developer, do you have documentation as to how I can set up portfolio galleries?

    Thanks

    Tim

  •  1,974
    Support replied

    Hi Tim,

    You should be able to get the latest version by simply (re) downloading the theme from envato.

    Regarding the galleries, the expander code is right under // Project Page Expander comment in /js/scripts.js

    The only sporadic issue occurs for the expander - that is when you set the portfolio item as normal or full screen expander.

    The other item types are pop-up, external and external with full slider.

    Thanks 

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy