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  Public Ticket #226317
Portfolio slider does not show on first click
Closed

Comments

  • Leanne started the conversation
    June 4, 2014 at 8:05pm

    The slider opens to a white screen on clicking a portfolio item. If I go back and click again, it opens. Do you have a fix?

  •  1,973
    Support replied
    June 7, 2014 at 11:55am

    Hi Leanne,

    Try optimize the pages for web, the the loader may time out because of that.

    Thanks

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Leanne replied
    June 7, 2014 at 5:50pm

    I have, but will try and reduce image sizes more. Is there code I can add or modify to change the time out duration?

  • Leanne replied
    June 7, 2014 at 6:27pm

    I have added a portflio slider with a 2K image (can't get any smaller than that!). It still requires 2 clicks on first load. http://imagestudio.co/studio/#portfolio

    Note, sorry, I had to remove the 2K image text so the client could preview the site. 

  • Leanne replied
    June 9, 2014 at 8:26pm

    So I have determined that the loader is not timing out due to image size.

  • Leanne replied
    July 5, 2014 at 6:51pm

    Any update on this? Do you need more information? The site is launched but the loader does not work. http://imagestudio.co

  • Leanne replied
    July 5, 2014 at 7:33pm

    I have addressed the portfolio blank load issue by changing the css for .element_fade_in to opacity:1. This also disables the scrolling slider in portfolio, but at least the site does not look broken. I really need a proper fix for this, thanks.

  •  1,973
    Support replied
    July 7, 2014 at 2:44pm

    Hi, we are working to improve the expander, unfortunately this issue really occurs randomly and just on a few hosts of our clients, make it difficult to pinpoint the problem. Thank you

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy