If i activate the Theme, i got some issues in the backend. Right now the Login/Admin Page is completely white. If i rename the themes folder everything works fine. If i name it themes again und newave is working, i can't login (white page), but the frontend works fine.
The PHP Version is currently 7.2, Memory_Limit is 256M
I'll try a clean install, but i already startet to build pages und import a lot of data. Don't want to lose this work, that's the reason for the support ticket.
Otherwise i can Add a user and you can have al look at the current install. But then i have to send the password not public.
Or if you prefer ich can activate/deactivate the theme and so see the result live.
I like the theme and would like to find the mistake/error, so make it save for further projects.
The are no errors in the log or on the screen, just a white page with no content. I activated the WP_DEBUG and the LOG
is it possible to send us wp admin access in a private comment so we can inspect the backend? Worse case scenario and we get the blank screen you can rename the theme folder...
i will try it in the Office later. In the first Installation i did not rename the theme. I also got a mail from Wordpress. They registered an error in admin-ajax.php from the theme.
If i activate the Theme, i got some issues in the backend. Right now the Login/Admin Page is completely white. If i rename the themes folder everything works fine. If i name it themes again und newave is working, i can't login (white page), but the frontend works fine.
The PHP Version is currently 7.2, Memory_Limit is 256M
Oliver,
what is the version of the theme you have installed?
Thank you.
Clapat Support
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Is the 2.4.
2.4 should work fine with PHP 7.2 we did not have this issue reported before. Can you try a clean WP install?
We also tested the theme again on PHP 7.2.16
https://d.pr/free/i/TFiWBB
https://d.pr/free/i/15lJRo
and the latest WordPress version, so I'm not sure what could be the problem. Do you get any errors at all?
Thank you.
Clapat Support
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I'll try a clean install, but i already startet to build pages und import a lot of data. Don't want to lose this work, that's the reason for the support ticket.
Otherwise i can Add a user and you can have al look at the current install. But then i have to send the password not public.
Or if you prefer ich can activate/deactivate the theme and so see the result live.
I like the theme and would like to find the mistake/error, so make it save for further projects.
The are no errors in the log or on the screen, just a white page with no content. I activated the WP_DEBUG and the LOG
Oliver,
is it possible to send us wp admin access in a private comment so we can inspect the backend? Worse case scenario and we get the blank screen you can rename the theme folder...
Thank you.
Clapat Support
Review Envato Item Support Policy
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https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio
Hi Oliver,
the problem was that you renamed the theme folder to 'newave' instead of 'newave-theme'
So I reinstalled the theme via FTP
you don't have the problem with login now
Thank you.
Clapat Support
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i will try it in the Office later. In the first Installation i did not rename the theme. I also got a mail from Wordpress. They registered an error in admin-ajax.php from the theme.
I don't see any error regarding admin-ajax.php see the screenshot below:
https://d.pr/free/i/FjTgd7
Thank you.
Clapat Support
Review Envato Item Support Policy
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https://www.clapat.com/
https://www.facebook.com/clapat.ro
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https://www.tiktok.com/@clapatstudio