Hello, I am new to envato. This morning i inquired about licensing and how the process would work once you buy a theme.I purchased a theme a few hours ago. after trying several times for over an hour. I tried uploading straight onto wordpress. I also tried doing in the the backend through c panel and it is still not working. It is giving me th error that the css is missing. How can i fix this issue. Please and thank you.
Hello,
I am new to envato. This morning i inquired about licensing and how the process would work once you buy a theme.I purchased a theme a few hours ago. after trying several times for over an hour. I tried uploading straight onto wordpress. I also tried doing in the the backend through c panel and it is still not working. It is giving me th error that the css is missing. How can i fix this issue. Please and thank you.
Hello Monica,
Plz verify the following things:
- that you bought the WordPress theme and not the HTML template
https://themeforest.net/item/berger-wordpress-creative-agency-portfolio-theme/11052402
- that you install the theme archive and not the main archive (containing also demo data and documentation)
Thank you.
Clapat Support
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Hello,
I purchased the template ($18).
What’s the difference.
So I will not be able to use this as a theme on Wordpress ?
Hello,
The WordPress theme is available here:
https://themeforest.net/item/berger-wordpress-creative-agency-portfolio-theme/11052402
The HTML template that you bought does not work on WordPress platform.
Thank you.
Clapat Support
Review Envato Item Support Policy
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okay understood,
The template is no use to me.
Could I get a refund for it I didn’t realize this was not the actual theme. I can not afford the actual them as of right now.
Thank you,
Monica
You can ask a refund for the HTML template quoting this ticket number as reference if you are within 14 days since the day you purchased it.
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
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https://www.tiktok.com/@clapatstudio