This is my second ticket concerning various issues I seem to be having. I haven't heard from anyone since last ticket?
For some reason my portfolio is not functioning correctly. When selecting a album it skips images from when it changes automatically from the first to the last, it doesn't show any of the images in between?
I have not changed any settings so dont know why it would do this?
Also when viewing an album it puts the album to the left of the page? Again this has suddenly happened without me doing anything.
also the twitter feed I have up under my portfolio is showing blue links and Prev - Next buttons which were not there before? This is not my theme colour and there seems to be no way to change it.
If these issues cannot be resolved as well as my last ticket could I possibly have a refund. I cant be spending loads of time sorting these issues out.
I have updated the theme to 1.2.2 and also wordpress to 3.9. Unfortunately I am still having the same problem, albums are skipping images and only showing the first and last. Also sometimes when I click on an album nothing shows up, I have to click it again for it to show?
This is the link for the album, it looks strange though, dont no why. Also I cant seem to remove the newave_portfolio url name, even when adjusted on the page? Really confusing.
I see you have a super cache plugin, can you disable it? That explains why you can't see the changes you are adding in page-sections. (you may see the content from cache)
Let me know when you are done. I will look more into it tomorrow.
as I promised I had a look over your website. looks pretty good, no problems with the portfolio as far as I could test.
I changed the blog to masonry by going to Settings -> Reading and un-setting the blog posts page (it will look for index.php in this case not the template). the drawback is that the masonry template does not display the blog sidebar so you may want to change it back.
Thats a great help thanks for sorting things out. One thing I have noticed though, when i click on the portfolio albums, it still comes up blank and I have to click on the album again for it to show, this doesnt always happen though? Sorry, also the albums when the images do appear are appearing to the left which they were not doing before. Is there a simple solution to this as well?
Hi, there thanks for sorting these things out. It is all working fine now.
Just one more thing, When going on the website the loading icon appears. This also happens with the blog and a couple of other pages. Can I ask why does it have to load as it does and is there a way of removing this, or the function that causes the loading? I just want the site to be as quick as possible?
Hi,
This is my second ticket concerning various issues I seem to be having. I haven't heard from anyone since last ticket?
For some reason my portfolio is not functioning correctly. When selecting a album it skips images from when it changes automatically from the first to the last, it doesn't show any of the images in between?
I have not changed any settings so dont know why it would do this?
Also when viewing an album it puts the album to the left of the page? Again this has suddenly happened without me doing anything.
also the twitter feed I have up under my portfolio is showing blue links and Prev - Next buttons which were not there before? This is not my theme colour and there seems to be no way to change it.
If these issues cannot be resolved as well as my last ticket could I possibly have a refund. I cant be spending loads of time sorting these issues out.
Regards
Simon
Hi Simon,
Regarding the portfolio slider you probably upgraded wordpress to 3.9 version.
You can upgrade the theme to the latest, this issue has been fixed by updating bxslider to its latest version.
Here is an useful link regarding updating to the latest version:
http://clapat.ticksy.com/faq/2075
What is exactly the album you are referring to, can you give us the name of portfolio item?
The prev links are added when there are more than one twitter feed to show (http://clapat.ro/themes/newave-wordpress/) same as in our demo
I will respond to your other ticket shortly.
We apologize, very busy here.
Thank you.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hi again, thanks for getting back to me.
I have updated the theme to 1.2.2 and also wordpress to 3.9. Unfortunately I am still having the same problem, albums are skipping images and only showing the first and last. Also sometimes when I click on an album nothing shows up, I have to click it again for it to show?
This is the link for the album, it looks strange though, dont no why. Also I cant seem to remove the newave_portfolio url name, even when adjusted on the page? Really confusing.
http://hubgraphics.co.uk/newave_portfolio/local-hi...
The twitter is fine now, the blog is set to masonary but that is still not working? The videos are on blog posts, but are just black?
Sorry about all this, I just want all the elements to work effectively
regards
Simon
Hi Simon,
No worries, is it possible to provide admin access to your wp installation?
And then I will go one by one and will try to fix it
Thanks
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hi Simon,
I see you have a super cache plugin, can you disable it? That explains why you can't see the changes you are adding in page-sections. (you may see the content from cache)
Let me know when you are done. I will look more into it tomorrow.
Thanks
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hello Simon,
as I promised I had a look over your website. looks pretty good, no problems with the portfolio as far as I could test.
I changed the blog to masonry by going to Settings -> Reading and un-setting the blog posts page (it will look for index.php in this case not the template). the drawback is that the masonry template does not display the blog sidebar so you may want to change it back.
Twitter feed looks fine too.
Thanks
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Thats a great help thanks for sorting things out. One thing I have noticed though, when i click on the portfolio albums, it still comes up blank and I have to click on the album again for it to show, this doesnt always happen though? Sorry, also the albums when the images do appear are appearing to the left which they were not doing before. Is there a simple solution to this as well?
Thanks again
Add this in custom CSS:
margin: 0 auto;
}
Try to decrease the size (kb) of the images.
Regards
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hi, there thanks for sorting these things out. It is all working fine now.
Just one more thing, When going on the website the loading icon appears. This also happens with the blog and a couple of other pages. Can I ask why does it have to load as it does and is there a way of removing this, or the function that causes the loading? I just want the site to be as quick as possible?
Thanks again, look forward to hearing from you.
Simon
Hi Simon,
You can remove the loading icon by going to theme options General Settings -> Custom Loading Icon
Thank you
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy