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  Public Ticket #2006389
Removing hero image from top of page
Closed

Comments

  •   Cam started the conversation
  •  1,974
    Support replied

    We can help you with this if you provide wp admin access with full rights using Appearance -> Editor

    Basically we will add an option on/off hero image for portfolio pages, that's easy, we can do it free of charge.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Cam replied

    okay thank you, can you please explain how to give wp access with full rights in more detail, im a bit confused, if i go to appearance i only have the options, themes, customise, widgets, menus, theme options, theme editor. 


    Where do i go from here, my website needs to be complete by tuesday 21st for a deadline. so a swift reply would be greatly appreciated, thank you.

  • Cam replied

    after i have given access (please explain how again) can you please remove the hero image, from the portfolio page and just make it a blank page which i can put a slideshow on. 


    thank you

  • Cam replied

    Can you please help me out with SEO settings as well, anything you can do on the site to improve SEO would be appreciated.

  •  1,974
    Support replied

    Hello,

    plz provide wp admin access with full rights using Appearance -> Editor and we will make portfolio hero image on/off.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Cam replied

    I don't have an option to do that, please help me understand, if i go to appearence i dont have an option called "editor" i have "theme editor" but it is just lines of code and i do not know what to do.


  • Cam replied

    i can give you admin access if i have your email address by using the controlled admin access plugin, will that work?

  • Cam replied

    Would it be possible to just delete the portfolio page all together, and just link the portfolio link on the showcase page to a new blank page which i can work on.

  •  1,974
    Support replied

    Hello, 

    Sounds good. plz send us wp admin access today, tomorrow we are not working. We have to modify the theme's files therefore we need wp admin access with Appearance -> Editor 

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •   Cam replied privately
  •   Support replied privately
  • Cam replied

    Thank you so much for that! I really appreciate it.

    and yes please I want to change the social networks IDs with icons and to remove the text which says follow me, so that you can just see the icons please

  •  1,974
    Support replied

    All done, plz have a look and if everything is ok you can send a payment of 25 Eu to [email protected] via paypal

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Cam replied

    Yes i will send the money today, but my website is now not loading? when i try to change items, it says internal server error. 

  • Cam replied

    That is now fixed, but the links from my portflio items to the individual pages are no longer working? the page just doesnt load, please help ASAP as this must be complete my tomorrow morning at 9 (GMT) i have sent the money 

  • Cam replied

    now it is working but when it takes me to the page, the slideshow that i am using comes up all weird until i refresh

  •  1,974
    Support replied

    Hello Cameron,

    you have several options:

    - disable AJAX in theme options

    - use only our shortcodes (normal slider, carousel slider, image collage)

    - use Grenada wp bakery child theme that initializes the basic WPBakery elements - but it does not guarantee the slider you are using will actually work

    The elements from third party plugins that require js initialisation are not compatible with theme's ajax page transitions best is to avoid them, keeping simple and clean content built with our shortcodes, if possible.

    Or you can disable ajax altogether and than any plugin will work in the normal way.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Cam replied

    Okay thanks, where can I find a full list of your shortcodes? To use to create a slideshow or scroll gallery for example.

  •  1,974