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  Public Ticket #199278
Portfolio Slider Issue
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Comments

  • Stephen started the conversation

    For some reason. some time in the last few days we started having an issue with the portfolio sliders. 

    When you click on one of our portfolio items it will open up a slider. When you click to go the the next photo it skips more than one rapidly. Have a look and let me know what is going on please. 

    The other issue is that something some of the portfolio items don't open up. It just shows a big white space below the portfolio section but never loads the portfolio item you clicked on. See if you can see what I'm talking about by going to our site. 

    THANK YOU!

  • Kristen replied

    Any luck with this? Same problem :(

    http://72390silverspurlane.com/

  • Stephen replied

    I still can't figure out whats going wrong with this. I'm waiting to hear back from the support team. 

    Its an issue with the following class: .project-image-slider

    So it effects both portfolio items and anywhere you use the Project Image Slider Shortcode.

    When I use the "inspect element' too in Google Chrome it shows a rapid change with the "-webkit-transition" & "-webkit-transform" CSS Rules applied to the element.style class. The webkit transition time goes from 0 seconds to .5 seconds then back to 0 seconds so I'm guessing this is where the issue is that webkit transition is going from the fist to last slide in .5 seconds. 

    I hope this insight can help us all solve this very annoying issue.

  • Brian replied

    I'm having the same issue as well.  Hopefully someone can help us fix this!

  • Stephen replied

    Dear ClaPat Studio, 

    This is a MAJOR Issue. It makes the sight virtually worthless to have! PLEASE Address this ASAP. 

    Thank you.

    -S

  • Stephen replied

    I'VE SOLVED IT!

    There is a javascript file called jquery.bxslider.min.js that controls the movement of the slider. If you're running the latest version of this wordpress theme this file is version 4.1.1. There is a new version 4.1.2 that can be downloaded from the BX Slider website: http://bxslider.com. If you swap these files this issue will be fixed.

    Simply use your FTP Client to navigate to: public_html>wp-content>themes>newave-theme>js and replace the jquery.bxslider.min.js file with the new one you download from the BX Slider site. Then delete your cache in the WP Super Cache plugin settings and you're all set. 

    Hope this helps everyone!

    -S

  •  1,973
    Support replied

    Hi Stephen,

    We apologize for the delay and for any inconvenience, it was indeed an apparent conflict between Wordpress 3.9 and the version of the bxSlider included in the theme.

    We released an update which includes the latest version of the bxslider to fix this issue.

    For our other users:

    You can follow the steps described by Stephen or you can update the theme with the latest version.

    Thank you!

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Stephen replied

    No worries. Thanks guys. Glad I could help.

    -S

  • Nicklas replied

    How come i do not get an update-notification in my wordpress-installation?

    How do I update?

  •  1,973
    Support replied

    Hi Nicklas,

    You should be notified, plz check with envato for potential issues.

    Regarding the update, here is an useful link:

    http://clapat.ticksy.com/faq/2075

    Thanks

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Chris replied

    Well I have been having the issue with image not loading but showing the empty white space. I could click on the same gallery a second time and it would come up.   I followed the procedure above and now all I get is white flashing, no images showing whatever. 

    Any ideas? I need the galleries to work. 

  • Chris replied

    Ok got the galleries back but it is still erratic in that sometimes full page will come up on first click while other times it just throws up the blank screen until I have to go back to Portfolio and click on the gallery a second time. 

    I have the latest version of the theme. 

  •  1,973
    Support replied

    Hi Chris,

    Responded to your other ticket.

    Thanks

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Leanne replied

    I have the same problem as Chris, but don't know where to find the other ticket, thanks.

  • Chris replied

    Here is the other ticket http://clapat.ticksy.com/ticket/209872

    I have added in an apology and request for the visitor to reload the gallery by making the white flash black and adding an image with the request they reload. Here is the code to do that 

    #project-page-holder{

    background-color:#000000;

    image:url('http://chrisfawkes.net/photographer/wp-content/uploads/2014/05/Portfolio-Apology.png');

    background-repeat:no-repeat;

    background-repeat:no-repeat;

    background-attachment:fixed;

    background-position:center;}

    Obviously you will need to replace my image with your own as mine has my business logo in it.

    Unfortunately no solution has been forthcoming at this point. It is a real issue as I purchased the theme to use and it is erratic enough for visitors that it reflects negatively on me. 

    The code you would add to the custom css in the Theme Options styling options.

  • Chris replied

    I will just add this here as well. This bit of code from Leanne Romak solved the issue for me. In the theme options go to styling options  and past it in custom css. 

    .element_fade_in { opacity: 1; position: relative; padding-left: 0px; right: 0px; }

  •  1,973
    Support replied

    Too bad we cannot link related tickets in ticksy...

    Thanks

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy