Comments Luis Moura started the conversationApril 24, 2019 at 7:45pmHello!I have a bug on Hero Videos. I select my videos urls and I tested those videos in many resolutions, including 640x360 (the same resolution of ELIE SAAB 40s Loop).The problem is the videos are showing scaled and cropped on portfolio page..Can you help me on this?https://www.luismoura.pt/portfolio/Thank you! 1,823Support repliedApril 30, 2019 at 4:53pmHi,Try to add a high video quality and we will start from there. Let us know when you added it.Sorry for the late response but you must understand that we celebrated the Orthodox Easter here. Thank you. Clapat Support https://www.clapat.com/ Review Envato Item Support PolicyLuis Moura repliedApril 30, 2019 at 5:16pmOk. I just added here https://www.luismoura.pt/portfolio/grognation-ledwall/ Is a 1920×1080 video. Now on portfolio page the video is scaled up. 1,823Support repliedApril 30, 2019 at 5:20pmHi Luis,try adding.item-wrap-image .hero-video-wrapper video.bgvid { height: 100%;}in customizer -> additional CSS. Let us knowThank you. Clapat Support https://www.clapat.com/ Review Envato Item Support Policy1 LikeLuis Moura repliedApril 30, 2019 at 5:26pmJust perfect!!!Case closed :)Thank you!I will change my review for 5 stars now! Happy sales! 1,823Support repliedApril 30, 2019 at 5:34pmThank you LuisWe also know that is frustrating to wait for an answer from support to a serious matter but only today we resumed normal operations (we had Orthodox Easter here).Thank you. Clapat Support https://www.clapat.com/ Review Envato Item Support Policy Sign in to reply ...
Hello!
I have a bug on Hero Videos.
I select my videos urls and I tested those videos in many resolutions, including 640x360 (the same resolution of ELIE SAAB 40s Loop).
The problem is the videos are showing scaled and cropped on portfolio page..
Can you help me on this?
https://www.luismoura.pt/portfolio/
Thank you!
Hi,
Try to add a high video quality and we will start from there. Let us know when you added it.
Sorry for the late response but you must understand that we celebrated the Orthodox Easter here.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Ok. I just added here https://www.luismoura.pt/portfolio/grognation-ledwall/
Is a 1920×1080 video. Now on portfolio page the video is scaled up.
Hi Luis,
try adding
.item-wrap-image .hero-video-wrapper video.bgvid {
height: 100%;
}
in customizer -> additional CSS. Let us know
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Just perfect!!!
Case closed :)
Thank you!
I will change my review for 5 stars now!
Happy sales!
Thank you Luis
We also know that is frustrating to wait for an answer from support to a serious matter but only today we resumed normal operations (we had Orthodox Easter here).
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy