Okay
  Public Ticket #1918897
Bugs
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  • Carlovn started the conversation

    Hi, 

    I installed the theme and set everything up. Now I'm facing some issues:

    1. On the portfolio mixed template page (/producten) the menu opens over the tekst 

    2. On our pages /over-ons, /het proces, /showroom the photo's are frequently not showing. I then have to refresh the page and the photo's wil show (tried several browsers)

    3. On mobile the hamburger menu doens't always show. I think this is a feature but it makes navigation difficult for first time users

    4. How do update the theme and were can I find if there is a new version/update?

    5. I have updated everything and compressed all the pictures but eveyrhing is still loading pretty slow. Are there any big gains to be made?


    Thank you in advance!


    Regards,


    Carlo

  •  1,974
    Support replied

    Hello,

    1. try to install the latest version of Aruba 1.2 we have fixed this issue

    How do I upgrade the theme? Will I lose all my changes?

    2. this is an issue of WPBakery and AJAX loading:

    AJAX loading and WPBakery

    Let us know if you have any questions about this.

    3. try adding

    @media only screen and (max-width: 1024px){

    .light-content #menu-burger span {
        background-color: #000;
    }

    }

    in customizer -> additional CSS

    4. see above on how to update the theme. This plugin from Envato notifies you about updates

    https://envato.com/market-plugin/

    5. You pretty good site loading time. to improve it:

    How to optimise the speed of my website?

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Carlovn replied

    Hi, Thank you for the fast reply, I have managed step 1, 3 and 4.

    ( I do have to add that the instructions to update the theme are a bit unclear. You also have to update the page builder plugin munually and I'm not shure you have to remove the theme in wordpress admin page) You might want to check if these instructions are still

    I'm  not shure what you mean by "Is recommended to create your own CSS classes in appearance"

    Do I have to do this if I added the code?

    Regards,

  •  1,974
    Support replied

    Hey, send us wp admin access if possible (in a private comment) for number 2.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •   Carlovn replied privately
  •   Support replied privately
  • Carlovn replied

    I have disabled Ajax and now everything is working great. Thank you for the response and help!

  •  1,974
    Support replied

    Ok, not a problem!

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Carlovn replied

    I have changed everything back to Aruba elements, because without ajax the site was to slow.

    Now I have a last problem. On the portfolio page I can't add the Hero section for some reason. Because I started using Ajax loading this problem now pops up (i was using a work around before using a background in the 1st row)


  •  1,974
    Support replied

    Hi,

    Which portfolio page?

    the portfolio grid or the individual portfolio page?

    the portfolio grid does not have a hero section. However with portfolio mixed page template you can display content above (or below) the portfolio grid.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Carlovn replied

    I have a portfolio mixed page with the grid. I want to have a image in the header. You have suggested some plugins in another post but they don't work.

    I have it just how I want when I enable a image as a background on the first row but then Ajax doesn't always load it.


  •  1,974
    Support replied

    Got it. Are the wp admin username and password still valid. And what is the url of the portfolio page?

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •   Carlovn replied privately
  •   Support replied privately
  • Carlovn replied

    Thank you! Also for the explanation. I think it is more clear to me now!