There is a problem when I go to "Ink Bro" project in my portfolio (screenshot A). The problem disappear when I refresh the window (screenshot B). The same with the "Contact" page, first when I click (screenshot C) and it changes when refresh.
And when I click the "logo on the left side" to go home the portfolio appears very little (screenshot D). I would like to know what I have to do for fixing, keeping the cool transition (without refreshing the page), I really love it :)
Well I prefer not to give it at least for now, I just extend support help for 6 months more, because I want the same template as Wizzaro! ^^ I can send you screenshots or whatever is helpful for you!! This is my page: https://mariaotero.me/
Also there are some images (with the FadeIn option as others) aren't charging well...They appear only when you scroll up and down several times, i add you an screenshot! :D
- I tested this but without a result, still bugged until you refresh the page, I've add you an screenshot to show you. Also I've put the row in each project to test, but doesn't work too. (screenshot A & B)
- Can you show me please where is this? Because I think there are different ways to do it. (Ive add you an screenshot C & D)
- Yes I understand, but maybe I don't know exactly where this page is in wordpress, can you show me an screenshoot please?
- I know where the contact content is, but the problem is that in "contact" I don't have this option with WpBakery, I attatched you an screenshot you can see the "contact page" I have, if is not this, please, show me where is or how I have to do it.
But the thing is, that the "about" page is also crashed, and only works when it refresh. As all the other pages.
Hi !!
There is a problem when I go to "Ink Bro" project in my portfolio (screenshot A). The problem disappear when I refresh the window (screenshot B). The same with the "Contact" page, first when I click (screenshot C) and it changes when refresh.
And when I click the "logo on the left side" to go home the portfolio appears very little (screenshot D). I would like to know what I have to do for fixing, keeping the cool transition (without refreshing the page), I really love it :)
Thankyou!
Hi Maria,
Can you send us wp admin access in a private comment?
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hello !!
Well I prefer not to give it at least for now, I just extend support help for 6 months more, because I want the same template as Wizzaro! ^^ I can send you screenshots or whatever is helpful for you!! This is my page: https://mariaotero.me/
Also there are some images (with the FadeIn option as others) aren't charging well...They appear only when you scroll up and down several times, i add you an screenshot! :D
Hi Maria,
- try adding an empty WPBakery row in the Home page (the portfolio page) content
- try adding the contact form inside of a WPBakery row inside of the Contact page
- we are working on a fix for the third issue (the minimized portfolio thumbnails)
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hii ,
- I tested this but without a result, still bugged until you refresh the page, I've add you an screenshot to show you. Also I've put the row in each project to test, but doesn't work too. (screenshot A & B)
- Can you show me please where is this? Because I think there are different ways to do it. (Ive add you an screenshot C & D)
- It works now, THANKYOU! ^^
Hello Maria,
1. what I advised you to do is to add the empty WpBakery row inside of home page content
https://mariaotero.me/
the page that has Portfolio page template
2. it's inside the contact page content:
https://d.pr/free/i/XSoXrY
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hiii again,
- Yes I understand, but maybe I don't know exactly where this page is in wordpress, can you show me an screenshoot please?
- I know where the contact content is, but the problem is that in "contact" I don't have this option with WpBakery, I attatched you an screenshot you can see the "contact page" I have, if is not this, please, show me where is or how I have to do it.
But the thing is, that the "about" page is also crashed, and only works when it refresh. As all the other pages.
- it's the page you have set as front page in your settings -> Reading
- if you can send us wp admin access in a private comment we can sort it out.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hii ! I have answer you on the ticket #1851909 :) with my wp admin and stuff!
Hi Maria,
Responded to your 'Image Carrousel' ticket
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy