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  Public Ticket #1849660
I can't use WPBakery Visual Composer
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  • Emmanuelle Prevot started the conversation

    Hello,

    I bought the California theme with the integrated WPBakery page builder.

    I first try to integrate the demo and then edit it. But I had no power of action on the pages and when I went to see my pages on the page tab, the pages were marked empty. I totally reset my theme and my wordpress and then I tried to create my pages from the beginning. When I add one of the structure on my page on the classic editor, it doesn't appear on my website.

    Moreover, I don't have access to the "visual editor" tab to edit my pages.

    I specify that all updates are made.

    What can I do to customize, and create my pages ? Because I really can't use this theme now. 

    Thank you in advance

  •  1,974
    Support replied

    Hello,

    Send us wp admin access if possible in a private comment so we can have a look.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •   Emmanuelle Prevot replied privately
  •  1,974
    Support replied

    Hello Emmanuelle, all done, plz verify.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Emmanuelle Prevot replied

    Hello,

    I tried again and it still does not work.
    Moreover, I can't import the demo anymore.
    Did you manage to import the demo and then edit it?


  •  1,974
    Support replied

    Hi,

    I managed to import the content without importing the media files.

    Media files I think was the pb with the previous imports.

    Plz go through the content and replace the images. I was able to edit a page without any problem.

    Some page templates in california do not display the page content. Showcase and Portfolio templates display in a special layout the items you added under Portfolio or Showcase sections in admin. Portfolio Mixed displays the content under the portfolio grid.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Emmanuelle Prevot replied

    Hi,

    Thank you for installing the demo.

    In the portfolio items tab, I changed the content of the "hermes" page, which was called "Cali Cartel".

    However, after editing the text and images, the changes are still not visible on the website.

    Why this is not working ? 

    Thanks for your patience ;) 

  •  1,974
    Support replied

    Hello Emanuelle,

    but it does:

    https://d.pr/free/i/yErjh0

    The real issue I think is that you have to go to and modify the showcase slide Cali Link URL with 

    http://emmanuelleprevot.fr/california_portfolio/cali-cartel

    not the page from our live site (which I did as an example).

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Emmanuelle Prevot replied

    Hi,

    Okay I see,

    First of all thank you for your answers.

    So if I want to create a portfolio tab (as your demo), I must create from the start a portfolio items.

    But in this case I will have the same problem as the beginning. When I create content from the beginning, it shows me as empty, like : http://emmanuelleprevot.fr/california_portfolio/8

    In fact my question is how can I create a portfolio page, such as your "parallax grid" page, with my own projects and that the articles correspond to pages like the ones I modified ?

  • Jan replied

    Hi,

    I'm using California theme since yesterday and I have problems with WPBakery too.

    WPBakery editor stuck when trying to save changes while editing the page, when I refresh all the changes are missing. 

    I experience those symptoms just when editing the pages. In portfolio mode everything is fine.


  •  1,974
    Support replied

    Hello Jan,

    This may be related with the version of WPBakery - if you can send us wp admin access (in a separate private ticket or private comment) so we can update it. Current version is 5.6

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  1,974
    Support replied

    Hello Emmanuelle,

    so you have this page setup as parallax grid:

    http://emmanuelleprevot.fr/portfolio

    this will display all the portfolio items defined under admin -> Portfolio and have a Featured image assigned (important: that's the thumbnail) 

    So in your case you either modify the existing portfolio items or add new one (for HHHH i just added the feature image so that it will show up in the parallax grid).

    Then you can add content to each portfolio item that will be displayed when you access the individual portfolio page.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy