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  Public Ticket #1839985
non visible web page
Closed

Comments

  • Martina started the conversation
    January 3, 2019 at 10:07am

    Hello, my web page is only white after changing the new theme Andra in WP 5.0.2-cs_CZ. Word press is ok, no error wrote. Do you know why, pls? Other theme work well. Thank you.

  •  1,823
    Support replied
    January 3, 2019 at 2:54pm

    Hello Martina,

    I don't know what is causing this issue, however disable-renable Andra Functionality Plugin and let us know.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Martina replied
    January 3, 2019 at 4:26pm

    Thanks,

    all the time white page, nothing appears.

    I tried:

    - downgrade wordpress (from 5.0.2 to 4.9.9 and back)

    - open in other browsers (Mozilla, Edge)

    - deactivate all plugins including Andra Functionality Plugin, renable this plugins every one separately

    - wordpress annonced no bugs, my provider said, that everything is ok, other templates installed before works well

    nothing changed, I see only white page www.caraa.cz.

  •  1,823
    Support replied
    January 3, 2019 at 4:27pm

    Hi Martina, can you send us wp admin access in a private comment?

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy