I've created the site and I'm not happy with what happened now. It's become white and now functionalities and site is very slow and not working at all. I pitch for lots of clients and they are complaining about the site and I'm in a very difficult situation trusting your them.
what it takes to get your attention after 15 hrs of submitting the request, no one has ever reach to me and update me about the status. you've ruined my hours of work. this theme is not working properly.
We are definitely here to help you. However yesterday I had a family issue and I was away from my desk. We are a small team and try to help our customers as soon as we can.
This being said, can you send us wp admin access if possible (login url, admin username and password) so we can have a look and help you further. In a private comment.
I know, however filtering projects is more like portfolio grid with filters which we have in other themes except that Grenada does not have it, it is a showcase oriented theme.
My advice is to adapt your vision to theme's capabilities and in this regard the blog articles grouped by categories are a good fit.
Or you can exchange Grenada with any of our themes which have sliders + portfolio grids such as Wizzaro, Cubez, Soho, Bario. Free of charge.
I've created the site and I'm not happy with what happened now. It's become white and now functionalities and site is very slow and not working at all. I pitch for lots of clients and they are complaining about the site and I'm in a very difficult situation trusting your them.
what it takes to get your attention after 15 hrs of submitting the request, no one has ever reach to me and update me about the status. you've ruined my hours of work. this theme is not working properly.
Hi there
We are definitely here to help you. However yesterday I had a family issue and I was away from my desk. We are a small team and try to help our customers as soon as we can.
This being said, can you send us wp admin access if possible (login url, admin username and password) so we can have a look and help you further. In a private comment.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hello Charith,
You have not installed Redux Framework plugin, which is essential in having configurable theme, page, portfolio and post options.
Otherwise you end up with default options.
Was there a reason you did not install it? there is a notice in admin bar if it's not installed saying the theme requires this plugin.
Nice site otherwise.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
While at it I can upgrade WPBakery plugin, if you agree.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hi Charith
if this is related with blog posts isn't easier to create relevant categories and link the category pages in the menu?
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
I know you're busy, but did you had a chance to look at my request? if that is even possible to do?
Hi Charith, sorry for my late reply.
I know, however filtering projects is more like portfolio grid with filters which we have in other themes except that Grenada does not have it, it is a showcase oriented theme.
My advice is to adapt your vision to theme's capabilities and in this regard the blog articles grouped by categories are a good fit.
Or you can exchange Grenada with any of our themes which have sliders + portfolio grids such as Wizzaro, Cubez, Soho, Bario. Free of charge.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy