Okay
  Public Ticket #1796286
Photo Album
Closed

Comments

  • Gilda Rebello started the conversation

    Hi,

    Thx so far!

    Trying to set up  some Photo Album in a page (see pic 1) I can see it almost correctly published under my visiting page function (the fonts should both be the same (h6) and it is not), but 2 days ago all I got visiting the internet address as a normal visitor was a gigantic scrolling Photo collage without the flex slider fade album style. Today it got worse, then I get nothing (example  pic 2) attached. How to proceed here please?

    Many thx

  •  1,974
    Support replied

    Hello Gilda,

    Have you disabled ajax loading in theme options and you have the same issue?

    What's the page url in the first place?

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Gilda Rebello replied

    Hi!

    Thx!

    I ve just disabled Ajax and it got worse! The page is now after deleting cache completely blanked.https://rebellog.net/gallery-archivum/

    Thx

  •  1,974
    Support replied

    Hi, this is what I see:

    https://d.pr/free/i/Bffj4p

    should I do something else other than loading page from the menu in the home page?

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Gilda Rebello replied

    As a normal visitor thats what I see (just now) (???)

  • Gilda Rebello replied

    Ok, I know now that it works in Safari but not in google chrome or Firefox or Microsof Browser ... The new problem

  • Gilda Rebello replied

    And now it does not work anymore in Safari, So we have here inconsistencies with flutuatuions in it! Really unacceptable! Please get back to me ASAP with a consistent answer. Thank you

  •  1,974
    Support replied

    Hello Gilda, I tried it in my desktop chrome. I did not see a blank page as you can see in the screenshot.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  1,974
    Support replied

    Now I can see it in firefox, but I'm not sure if it's cached content or not. Can you send us wp admin access so we can verify?

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Gilda Rebello replied

    Frankly I don't know where to start ...

    In Firefox several portfolios don't load (eg. Rebellog,...)

    In Safari now The galleries don't load with the first acces of the page, so you have to reload the pages for the galleries to appear. In Firefox Blank page!

    In Safari (with or without smooth scrolling) the page reacts so fast that it is impossible to scroll through the page

    gil is my login name and  password: FAZIJCe(AMvde8PBH07#h%BA

    let me know

    thank you


  • Gilda Rebello replied

    Thank you for answering the other ticket ! No need to get back about this one. I ve changed the gallery style and now it is working in all browsers. Nevertheless 2 other problems arised. I lll make new tickets to dont mix all in a big soup :-) Cheers!

  • Gilda Rebello replied

    I ve changed again the password because I forgot to make the ticket a private one! Cheers!

  • Gilda Rebello replied

    Just so you know in case you did did do somefin :-) the scrolling in Safari is good