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  Public Ticket #1758003
Website acting strange
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Comments

  • Philip Montagu-Evans started the conversation

    Hi, great design on Grenada, I love it. There is one thing that isn't working properly. When I click on one of the portfolio items I don't get the requested look and height. Only if I am on a url let's say localhost:8888/grenada_portfolio/portfolio_item. Only if I reload the page when I am on this current url I get the correct css. Not when I enter the first time. Same goes for all the portfolio items.

    And yes I have published and saved all changes.

    I need help. 
    Thanks!

  •  1,974
    Support replied

    Hello Philip,

    I hope you are running the latest version 1.1.

    have you tried disabling ajax in theme options and see if it's working properly.

    The ajax function loads only the HTML+CSS and performs javascript initialisations related with our shortcodes. Everything else is skipped because we cannot possible know every plugin's code.

    send us wp admin access in a private comment if you want to keep the current config.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Philip Montagu-Evans replied

    Hi Support Team,
    Thanks for a quick reply. It seems the current version is 1.0, but I bought the theme two days ago and there hasn't been an update yet. Where can I find this? I haven't gotten a notification about any update.

    In case of disabling ajax it just got stuck in an endless loop breaking the page.

    Thanks

  •  1,974
    Support replied

    Hi Philip,

    You must download the latest version from Envato -  1.1 we made an update few days ago, fixing the issue with the endless loop.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Philip Montagu-Evans replied

    Hi,

    Thanks.
    Would you be so kind to send a direct link to Envato's update page?

  • Philip Montagu-Evans replied

    Hi again,

    I did manage to update, but I still get endless loop with new version 1.1. 

  •  1,974
    Support replied

    Hi Philip

    plz send us wp admin access (admin url, admin username and password) so we can verify your configuration.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •   Philip Montagu-Evans replied privately
  •   Support replied privately
  •   Philip Montagu-Evans replied privately