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  Public Ticket #1716359
google maps problem
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  • Hermann started the conversation

    Hi, i have problems with the google maps. i signed in in google cloud platform and got an new API key but i cant insert the API key n the wordpress backend of the website. i registered also the URL of the website in google cloud platform, but it dosn't work, ca you help me?  Bevore the map went right in this theme.

    Thanx herman 

  •  1,973
    Support replied

    Hello Hermann

    What exactly do you mean you cannot insert the google maps api key? theme options doesn't save properly? the field stays empty?

    This is the error i'm getting when I go to ypur website in the browser's js console:

    Geocoding Service: You must use an API key to authenticate each request to Google Maps Platform APIs. For additional information, please refer to http://g.co/dev/maps-no-account  For more information on authentication and Google Maps JavaScript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Hermann replied

    Hello ClaPat team,

    thanks for your answer,

    Yes I already registered new in google cloud platform for the new API key. And Confirm my bank account.
    And i registered there the different URLs of my client websites where google maps is integrated, but it is still not working.

    In the backend of the newave WordPress theme (v1.4) there is no input field (no area) where i could insert the API key? Could you show me please, where i should insert the api key?! See screenshot "Contact Options"...

    thanks


  •  1,973
    Support replied

    Ok, you need to upgrade to the latest version

    How do I upgrade the theme? Will I lose all my changes?

    Do you need help with this?

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •   Hermann replied privately
  •   Hermann replied privately
  •  1,973
    Support replied

    Hermann,

    The wordpress backend will show you updates if they are installed from wordpress.org not the one from themeforest.

    You should have 2.3 installed that's the latest.

    You can get it by re-downloading the theme from envato.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy