Okay
  Public Ticket #1557765
Tablet/Mobile Responsive Hiccups
Closed

Comments

  • Steven started the conversation

    On any screensize on desktop, the portfolio section works as intended, with the blurred shadow/glow, but on mobile devices (phones and tablets- have tried with iPhone X, 8, 6, iPad Pro, Samsung G7 + G8) these same blurred shadows glitch out when scrolling down or up while navigating. As well, scrolling up or down causes some kind of loading issue with previous and following portfolio items, where the entire page is covered in a black screen, before disappearing to reveal content. I've worked with a few of your themes before and I've been very pleased with the responsive qualities they possessed. What can you recommend for this bug on mobile? Screenshots attached are from an iPad.

    Thanks,

    -Steven

  •  1,809
    Support replied

    Hello Steven

    Before forwarding your question to our web designer, can you tell us, is it Chrome you tested with? Have you setup any speed optimizations for your site? How about the network speed of the tests?

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Luis replied

    Hello,


    I am a new owner of this wordpress theme and I am also experiencing the same issues as described by Steven. The issues are mainly noticable on the homepage (showcase page) and the portfolio page (visual-text). I have experienced the issues on Macbook Safari, Ipad Safari, Ipad Chrome, and Surface Pro Edge browsers. I am trying to push my portfolio, Safari on both desktop and ipad is a big deal as clients and future prospects will have a hard time browsing the website with these bugs. Please let me know if a fix is on the way or if there is anything I can do to fix the issue on my end. Thanks in advance.

    PS- I have installed Cache plugins as mentioned to speed up loads. The only browser that runs smooth and bug free seems to be chrome browser for both Windows and Mac. Hope this helps (screens attached).

    www.angelzepeda.com

  •  1,809
    Support replied

    Hello,

    try adding in customizer -> additional CSS the follwoing

    .item-shadow, .section-shadow {
        display: none;
    }

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy