Okay
  Public Ticket #1499756
Problem with page
Closed

Comments

  •  1
    Cloé started the conversation

    When i m going to a page with a portfolio (with post masonry grid, and a data source tetriz) in the first time, i see nothing, except the title, if i m going to any other page, and i come back to the "portfolio page", there is nothing left too.

    I need to refresh all the time a second time the page to see something...

    It s a theme problem and not page builder problem, because, with any other theme i haven't this problem. Could you fixed that.

  •  1,823
    Support replied

    Hi Cloé

    Can you provide your site url? Also we fixed the back button in browser problem in our latest update.

    Thank you.

    Clapat Support

    https://www.clapat.com/

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  •  1
    Cloé replied

    yes :) 

    this is http://experimentys.fr. and the test page is "edition". when you click on there, in the first time, you see nothing. you need too refesh the page to bring up the portfolio. 

  •  1,823
    Support replied

    Hello Cloé

    Plz disable ajax loading in theme options -> general settings and try again

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Gledonne replied

    Hi Guys,

    Thanks first for your work, great quality in your themes ;)

    I send you my message in this ticket because the issue is the same in this kind of page : https://gledonne.com/aruba_portfolio/sibling/

    Porffolio + Masonry (aruba theme).

    It work fine without ajax loading, but it's a shame. because page transitions are really useful to make visitor wait while content is loaded..

    Issue seems to came from isotope.js, with methods conflicts. Console report :

    1. cannot call methods on masonry prior to initialization; attempted to call 'reloadItems'
    2. cannot call methods on masonry prior to initialization; attempted to call 'layout'


    For now, I disabled ajax loading page feature, but if you need to test, I will enable it.


    Thanks in advance for your help.

  •  1,823
    Support replied

    Hi,

    if you must use more complex elements from WpBakery (such as masonry media grid) you need to disable AJAX.

    AJAX loads HTML+CSS and initialises in javascript whatever the theme needs (shortcodes for example). AJAX transitions are also designed to load lightweight pages to ensure smoothness without any javascript code overload.

    It's impossible for us to know every plugin's code and the javascript functions we need to call for each element in order to initialise it and work properly. This is the main issue with third party plugins and AJAX.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy