Okay
  Public Ticket #1429987
Editor not fully functional
Closed

Comments

  • Puja started the conversation

    I'm adding content and images to the different pages. I was able to successfully add images to the 'We Are NeWave' section (on my website this is the 'Mindfulness Transforms Leaders' section). 

    The editor had a section for each image's url which I added and was able to save and update. 

    However when I try and edit the Clients page, the same functionality doesn't seem to be available to upload images of client logos. There is only the option to edit the 'Text block'. When I click on edit, all I see is code when I open the editor. An image is attached. The 'Design options' section in the text box editor also doesn't give me the option to add images. 

    Am I missing something?

  •  1,974
    Support replied

    Hello

    Due to some visual composer limitations we could not map all our nested shortcodes to VC elements

    Therefore in this case you need to modify the shortcode inline and paste the url of the images. That's all.

    If you have difficulties with it send us wp admin access.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •   Puja replied privately
  •   Support replied privately
  • Puja replied

    These are the four client images. Thank you so much for your help. 

  • Puja replied

    I also want to point out that I'm having the same problem in the 'Services' page. I'm not able to access the editor and make changes. Only code shows up. Is there any way tp update your VC?

  •  1,974
    Support replied

    Ok I uploaded the images to media library and just copy and paste their urls into the shortcode.

    You have to modify client name and the testimonial text

    Regarding services, yes, because the demo content has been created without Visual Composer, you can actually recreate it using Service Box. 

    I added one as an example

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Puja replied

    Thank you. I really appreciate that. 

    When I click on the editor to edit out the testimonial, I can't access the entire editing box. I'm hesitant to make changes when I can't see everything, esp since it's code. Screenshot it attached. 

    Do you plan to update this VC for this section? I will probably need to update logos, testimonials etc in the future, when your support has expired. 


  •  1,974
    Support replied

    Just drag the text block settings window and the textarea from their lower right corner to make it bigger.

    https://d.pr/free/i/o8JMO8

    Once you get the hang of it you will find it easy to modify.

    Unless Visual composer will support multiple nesting levels we cannot promise we will update this specific shortcode..

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy