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  Public Ticket #1415581
YouTube Video Background not showing
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Comments

  • Roby started the conversation
    December 29, 2017 at 2:11pm

    Hello, 

    I am trying to set "Full Screen Video Background", but there is no way I can manage to do that.

    I read thought the whole documentation,  everything looks set properly, even php.ini setting ok; still I cannot see the background video from YouTube.

    Could you please help me?

    Best,

    Roby

  •   Roby replied privately
  • Roby replied
    December 29, 2017 at 4:45pm

    Update: removing the SSL certificate resolved the issue, now I can see the video from youtube, still, is there a workaround that would allow me to see the video using the https?

    thanks,

    Roby

  •  1,974
    Support replied
    December 29, 2017 at 6:22pm

    Can you re-enable the SSL certificate and then allow us to see what's wrong?

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Roby replied
    December 30, 2017 at 11:18pm

    SSL certificate re-enabled, thank you for looking into it,

    happy new year,

    Roby



  • Roby replied
    December 31, 2017 at 4:03pm

    Hello there!

    Issue was caused by "jquery.mb.YTPlayer.js" that contained an http:// link

    fixed that, and now everything works smoothly. 

    I would have another question, when I hope the website on a 9.7" tablet or smaller smartphone I see a message instead, saying "Video Placeholder Image" and the video cannot be shown. Any idea why?

    Thank you,

    Roby

  •  1,974
    Support replied
    January 2, 2018 at 9:33am

    Hello,

    The home video section does not play on mobile devices  you should provide a poster image for mobile by replacing /images/video-placeholder.jpg path relative to root theme folder

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Roby replied
    January 17, 2018 at 12:13pm

    Good afternoon,

    thank you for your help. Can the image at /images/video-placeholder.jpg be an animated gif or it must be a static image?

    Thanks,

    Roby


  •  1,974
    Support replied
    January 17, 2018 at 1:06pm

    Hi

    It can be anything you want.

    Should you need to modify the extension (or the name)  of the file add

    .video-section {
    background-image: url('images/video-placeholder.gif') !important;
    }

    in  theme options -> styling options -> custom CSS

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy