Comments Ricardo started the conversationOctober 5, 2017 at 12:06pmHello, My video slider background isn't working. I have a self-hosted file, www.thisisbien.com/wp-content/uploads/2017/10/bien_reel.mp4 and can't get it to work. See screenshot attached.Thanks so much, I'm willing to pay for support on these 3 items. Best,Ricardo 2,007Support repliedOctober 8, 2017 at 7:56amHello there is no print screen attached.Have you tried specifying links to both .webm and .mp4 formats?What is the video slide name?Thank you. Clapat Support Review Envato Item Support Policy Follow us! https://www.clapat.com/https://www.facebook.com/clapat.ro https://www.instagram.com/clapat.themes/https://x.com/clapatdesignhttps://www.linkedin.com/company/clapatstudiohttps://www.tiktok.com/@clapatstudioRicardo repliedOctober 9, 2017 at 11:22amHello, thanks for the response. I just tried the .webm format as well, no dice. I confirmed both the URL paths to the videos work. Screenshot attached. The slider is set at the home page, could that have something to do with it? http://staging2.thisisbien.com/ Thanks, Ricardo 2,007Support repliedOctober 14, 2017 at 7:05amHello in browser console I get this error(see http://d.pr/i/obktAH )looks like the path to the files is still incorrectThank you. Clapat Support Review Envato Item Support Policy Follow us! https://www.clapat.com/https://www.facebook.com/clapat.ro https://www.instagram.com/clapat.themes/https://x.com/clapatdesignhttps://www.linkedin.com/company/clapatstudiohttps://www.tiktok.com/@clapatstudio Sign in to reply ...
Hello,
My video slider background isn't working. I have a self-hosted file, www.thisisbien.com/wp-content/uploads/2017/10/bien_reel.mp4 and can't get it to work. See screenshot attached.
Thanks so much, I'm willing to pay for support on these 3 items.
Best,
Ricardo
Hello there is no print screen attached.
Have you tried specifying links to both .webm and .mp4 formats?
What is the video slide name?
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio
Hello, thanks for the response. I just tried the .webm format as well, no dice. I confirmed both the URL paths to the videos work. Screenshot attached.
The slider is set at the home page, could that have something to do with it? http://staging2.thisisbien.com/
Thanks,
Ricardo
Hello in browser console I get this error
(see http://d.pr/i/obktAH )
looks like the path to the files is still incorrect
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio