Public Tickets
Federico Moretto
PHP versionClosed
Updated November 21, 2019 at 4:59pm
2
Most recent comment from Support Team:You should not have any issues, but if you have any problems let us know.
Quentin
Make Ajax transitions work with ScrollMagicClosed
Updated November 12, 2019 at 12:42pm
13
Most recent comment from Quentin:Now it works !Thank you !
Mateusz Malart
Copy pageClosed
Updated November 6, 2019 at 9:20am
13
Most recent comment from Mateusz Malart:Great, that's what I need. Thanks a lot for your support!Best regards and have a nice day,Mat
RIk Hopkinson
LinksClosed
Updated October 23, 2019 at 11:40am
3
Most recent comment from RIk Hopkinson:awesome - that worked! Thanks
Johanna Kausch
embed videos for videoClosed
Updated October 22, 2019 at 6:12pm
5
Most recent comment from Johanna Kausch:thanks a lot!!!
Federico Moretto
Google indexingClosed
Updated October 21, 2019 at 4:48pm
8
Most recent comment from Support Team:Let me have a look using the credentials you have sent in your other ticket.
santiago
phone orientationClosed
Updated October 17, 2019 at 9:54am
1
Most recent comment from santiago:Hi again!I've seen that grenada wordpress theme, blocks the orientation of the website when its displayed on a phone. I mean, I cant turn the phone 90 degrees.Is there any way to skip this?
santiago
theme settingsClosed
Updated October 15, 2019 at 4:06pm
4
Most recent comment from Support Team:Cheers Santiago!
Anamika
WPBakery Page BuilderClosed
Updated October 13, 2019 at 5:42am
2
Most recent comment from Support Team:Hi,The Wp Bakery Page Builder (formerly known as Visual Composer) is shipped with the theme and has a shared license. This is why we are able to offer it for free. However, you don't have access ...
Scott Kowalski
theme_options_demo.txt won't uploadClosed
Updated October 9, 2019 at 1:32pm
4
Most recent comment from Support Team:Hi, so I imported only the missing portfolio demo items and assigned Split Slider as front page.
Israel
Website Mobile optimizationClosed
Updated October 3, 2019 at 10:10am
4
Most recent comment from Support Team:Hi Israel,That would require a custom work in my opinion using wp_is_mobile function to assign different hero images for mobile deviceshttps://codex.wordpress.org/Function_Reference/wp_is_mobileor yo ...
Owen
Home page slider + colour optionsClosed
Updated October 1, 2019 at 9:50am
6
Most recent comment from Support Team:Ok Owen, we are closing this ticket and we respond to your other ticket you have opened.
Josh Sellars
Change Slider Items and backgroundsClosed
Updated September 13, 2019 at 9:31am
2
Most recent comment from Support Team:Hello Josh,You need to edit each of the portfolio items and then change the titles, subtitles and background images in portfolio item options (hero image, hero caption title & subtitle):https://d.pr/f ...
Tobias
Disable portfolio navigation at bottom of pageClosed
Updated September 12, 2019 at 5:23pm
2
Most recent comment from Support Team:Hi Tobias,try adding#project-nav { display: none;}in customizer -> additional CSS
Ariane Cosso
RefundClosed
Updated September 12, 2019 at 4:51pm
2
Most recent comment from Support Team:Hello Ariane,plz submit a refund request to envato and quote this ticket number in the comment - after we receive it we can approve it (if as you said you are within the 14 days of your purchase).