Public Tickets
Victoria
Adjustments for Showcase PageClosed
Updated May 29, 2020 at 1:49am
11
Most recent comment from Support Team:Hello Victoria , I tried logging in via FTP but this is what I gethttps://prnt.sc/sprcp7Can you check if the password claphands2020 is correct?I tried these credentials:https://prnt.sc/sprfr4On the ...
Filippo
Request for changes regarding template errors and personal changesClosed
Updated May 22, 2020 at 9:52am
7
Most recent comment from Filippo:I forgot to say that this scrolling problem is also present on smartphones. Because if I try to scroll with the finger vertically the homepage remains fixed, while if I scroll horizontally with my fi ...
Daniel
Video Item ProblemClosed
Updated May 18, 2020 at 11:26pm
6
Most recent comment from Support Team:Hi Daniel,you must disable ajax for this page to work (it's created with Elementor) or add it in the menu as custom menu link in this way it will load normally without ajax.Send us wp admin acc ...
Josh Gherghel
popup videoClosed
Updated May 18, 2020 at 8:11pm
6
Most recent comment from Support Team:ah ok sorry it doesn t work you may want to try a lightbox plugin for that but then you may need to disable ajax page transitions to make it work.
Josh Gherghel
urlClosed
Updated May 16, 2020 at 9:51pm
6
Most recent comment from Josh Gherghel:Ok, now I guess it has changed. it takes a while I guess. Thank you for your help.
Terry Popik
Blog post vertical alignmentClosed
Updated May 9, 2020 at 3:41pm
2
Most recent comment from Support Team:Hi Terry, You can add a media query height for the resolution you are interested inso for example a media query for Ipad (portrait and landscape) would be:@media only screen and (min-device-width : ...
Antoine
100% height footer problemClosed
Updated April 22, 2020 at 1:56pm
6
Most recent comment from Antoine:Ok, I'll just deal with it with the CSS "hack" and be good with it.
Thank you, ticket can be closed.
Sophia
Add links to client logosClosed
Updated April 16, 2020 at 2:51pm
4
Most recent comment from Support Team:Paste the modified code back to the page content instead of the shortcode. It's the page content you see in the editor.
Antoine
Lightbox themeClosed
Updated April 8, 2020 at 3:02pm
4
Most recent comment from Support Team:No pb Antoine we are closing the ticket.
Cecilia Sam
Cannot change the font of subtitles, menusClosed
Updated April 6, 2020 at 1:14pm
10
Most recent comment from Support Team:Hello Francisco,if you go to /include/scripts-config.php you will see this bit:// enqueue standard font style $grenada_font_url = ''; /* Translators: If there are characters in your language ...
Terry Popik
Footer and hamburger menuClosed
Updated March 27, 2020 at 3:07pm
7
Most recent comment from Terry Popik:That's amazing – and interesting to learn how it all works. Thanks for your help!
zen_85
how to select text in theme?Closed
Updated March 19, 2020 at 1:30pm
2
Most recent comment from Support Team:Hi, depending of which editor you are usingIf you are using gutenberg or wpbakery the normal copy/paste will not work unless inside of a block (or element).if you are using classic editor (text mode) ...
zen_85
changing background-color of headerClosed
Updated March 18, 2020 at 11:56pm
3
Most recent comment from zen_85:thanks. that worked.
Alexandru Haidamac
Problems with content editorClosed
Updated March 18, 2020 at 3:59pm
6
Most recent comment from Support Team:Perfect, glad everything is working now.
claudio dannhart
wp bakery | not full functionalityClosed
Updated March 13, 2020 at 2:53pm
2
Most recent comment from Support Team:Hello Claudio,Let me clarify some things:- The Wp Bakery Page Builder (formerly known as Visual Composer) is shipped with the theme and has a shared license. This is why we are able to offer it for fr ...