Public Tickets
Saru Merkys
Exclude items from showcaseClosed
Updated October 17, 2020 at 4:35pm
9
Most recent comment from Support Team:Hi, you can hide it with#portfolio-wrap .item-cat { display: none;}in customizer -> additional CSS
Rosario
Autoplay / loop for Video Hosted elementClosed
Updated August 24, 2020 at 9:38am
2
Most recent comment from Support Team:Yes, but it requires custom work and it's not the recommended practice (also requires that video is muted browsers will not autoplay sometimes due to the autoplay policies)
Fabio
grenada collageClosed
Updated August 17, 2020 at 11:03am
10
Most recent comment from Support Team:Hello Fabio tried both in Chrome and Firefox for desktop and the background does not scroll, which browser are you using?
Saru Merkys
Site crashedClosed
Updated August 11, 2020 at 2:47pm
2
Most recent comment from Support Team:Hi there this is odd because we retested the configuration on one of our demo sites:https://prnt.sc/txtwbnhttps://prnt.sc/txtwuihttps://prnt.sc/txtxb4Can it be an incomplete / faulty install?
Orsolya Palinkas
featured pages take offClosed
Updated July 27, 2020 at 3:46pm
2
Most recent comment from Support Team:Hello,1. you simply delete the portfolio items in question in Admin -> Portfolio2. I'm not sure I understand the question: you already have the fullscreen slider as home page if you can give us m ...
Jason
front page is empty in back endClosed
Updated July 20, 2020 at 3:55pm
2
Most recent comment from Support Team:Hello Jason,This page template (Showcase Template) together with Portfolio Template and Carousel they don't display their page content actually. They display the collection of portfolio items you ...
Victoria
Footer CustomisationClosed
Updated July 14, 2020 at 3:10am
5
Most recent comment from Victoria:Hi,That works perfectly.Thank you.
Myles I
Desktop & Mobile CustomizationsClosed
Updated June 28, 2020 at 12:22am
2
Most recent comment from Support Team:Hello Myles,my answers inline, bolded:(Animation) Show a different logo upon scroll-down (Desktop & Mobile) as I see that you don't have smooth scroll enabled, in /js/scripts.js you need to def ...
Thiago
Activating Theme Options Closed
Updated June 27, 2020 at 9:49pm
6
Most recent comment from Support Team:Hi Thiago,I did, and once i did I got redirected to the maintenance screen and I got stuck there:https://prnt.sc/t7nx5b
Myles I
Font Size, Broken Icons & ButtonsClosed
Updated June 27, 2020 at 2:13pm
2
Most recent comment from Support Team:Hi Myles, responded to your private ticket - plz provide wp admin access and we will start from there.
Myles I
Customize Portfolio SectionsClosed
Updated June 27, 2020 at 2:12pm
2
Most recent comment from Support Team:Hi Myles,
Have you tried adding a Grenada Container (if you are using Gutenberg) or a WPBakery row, set its background color and then add class 'full' to the Additional or Extra class names. ...
Myles I
Font AssistanceClosed
Updated June 27, 2020 at 12:25am
4
Most recent comment from Support Team:Hi Myles, try to decrease both line height and font size with#filters li a { font-size: 48px; line-height: 60px;}in customizer -> additional CSS
Andrea
Menu stickyClosed
Updated June 12, 2020 at 11:21pm
10
Most recent comment from Support Team:Hello Andrea,Although the fullscreen slider is designed to be fullscreen and nothing else you can modify this file showcase-page.phpto add extra content, I'm thinking before or after
Filippo
Home scrolling error mobile and desktopClosed
Updated June 10, 2020 at 5:10pm
2
Most recent comment from Support Team:Hi,The Slider from Grenada is different from Colega. On Grenada we have build a slider which include hover and touchdown function to reveal the image. If the request will grow we will try to add a new ...
Filippo
Homepage error Herovideo IphoneClosed
Updated June 8, 2020 at 4:20pm
3
Most recent comment from Filippo:Thanks for the assistance. However this problem does not concern the videos, because I tried to insert images and I still had the same problem. Furthermore, since this template is not responsive and c ...