Public Tickets
Mahmut
The zip file does not even work!Closed
Updated July 26, 2021 at 1:27pm
5
Most recent comment from Support Team:Hello, i imported the demo content, have a look
Cláudia
Can't Edit the TemplateClosed
Updated July 10, 2021 at 1:23pm
13
Most recent comment from Support Team:Hello,the left side block can be edited in the contact page (there isa group of contact info blocks)the right side is a contact form 7 that can be edited in the contact form 7 admin interface
Arifandi P
Cannot install properly on wordpress please helpClosed
Updated April 2, 2021 at 4:43pm
2
Most recent comment from Support Team:hi, if you send us wp admin access in a private comment, we can install the demo data
Yaroslav
Default black contentClosed
Updated March 23, 2021 at 7:46am
4
Most recent comment from Support Team:Hello Yaroslav,you are right, my mistake, I was actually referring to a different theme - you can open header.php and then change the line 30 from$grenada_bknd_color = 'dark-content';to$gr ...
Lydia Jenewein
When clicking on a case study the opacity stays on 1 - Hero text unreadableClosed
Updated March 12, 2021 at 3:34pm
5
Most recent comment from Lydia Jenewein:Hi! That worked! Thanks!
Sarah Grappasonno
Page not loadClosed
Updated March 11, 2021 at 6:20pm
2
Most recent comment from Support Team:Hello Sarah,Does it happen on our live demo or only on your site?in any case try adding at the beginning of the /js/scripts.js file:jQuery(function ($) {$(window).bind("pageshow", function(event) { ...
Adnan
Contact Form 7 IssueClosed
Updated February 22, 2021 at 10:48am
2
Most recent comment from Support Team:Responded to your private ticket.
Adnan
Cannot edit Split Slider textClosed
Updated February 20, 2021 at 2:46pm
2
Most recent comment from Support Team:If you can send us wp admin access in a private comment just to see if everything is in order. Normally, you would edit the portfolio items' hero image, hero title and subtitle and it will be ref ...
Giuseppe Asaro
technical issueClosed
Updated February 10, 2021 at 7:23am
3
Most recent comment from Giuseppe Asaro:thank you ♥️
FEDERICO COLBERTALDO
Auto Loop Active SlideClosed
Updated January 9, 2021 at 8:08am
4
Most recent comment from Support Team:Hello Federico,if you open /js/scripts.js you can set autoplay to true on line 807 however you need to define event handlers for slides transition to sync the other two sliders (captions).
Fabio
Full screen sliderClosed
Updated January 4, 2021 at 5:24pm
2
Most recent comment from Support Team:Hello Fabio, not with the current version however we are going to release tomorrow a new version where you can filter the slides based on their categories.
Novica Tomic
About me page | Mobile versionClosed
Updated December 29, 2020 at 2:51pm
4
Most recent comment from Support Team:Hi Novica,the issue is actually the alignright property of the imageWhat you can do is adding a class to the image (let's say my-class) in the Additional Class Name field and then adding the fol ...
Thiago
CSS don't loadClosed
Updated December 21, 2020 at 11:21am
28
Most recent comment from Support Team:Hi thereif you are using WPBakery extensively you may be better off disabling the AJAX page transitions. Or use Gutenberg. Have you tried it? I have no other solutions for it
Thiago
Grenada link nameClosed
Updated December 2, 2020 at 7:02pm
2
Most recent comment from Support Team:Hi Thiago,You can go to theme options -> portfolio options to change the custom slug. Just enter your own and after saving the changes go to Settings -> Permalinks and press 'Save' to refre ...
Erik van Oosten
Full slider loopClosed
Updated November 17, 2020 at 8:21am
3
Most recent comment from Erik van Oosten:Thanks! This did the trick :)